Personal Injury Intake Coordinator

Are You a Top-Performing Personal Injury Intake Professional Who Knows How to Turn a Conversation Into a Signed Client?

Andrew Pickett Law is looking for an exceptional, highly motivated Personal Injury Intake Coordinator who thrives in a fast-paced, performance-driven environment and has a proven ability to convert qualified leads into signed clients.

We are not simply looking for someone to answer phones, gather information, and schedule follow-ups. We are looking for a driven, accountable, and results-oriented professional who knows how to connect with people, earn their trust, and confidently guide them toward choosing our firm.

The ideal candidate understands that every potential client represents an opportunity to make a meaningful difference in someone's life. They have the empathy to connect with individuals experiencing difficult circumstances, the confidence to lead conversations, and the determination to achieve exceptional results.

If you are competitive, self-motivated, take pride in exceeding goals, and have a track record of successfully signing personal injury cases, we want to hear from you.

How We Measure Success

At Andrew Pickett Law, we believe in setting clear expectations, measuring performance, and recognizing exceptional results.

Success In This Position Includes

• Consistently meeting or exceeding signed-case conversion goals.
• Maximizing qualified first-call signings.
• Responding promptly to new inquiries and following up with urgency.
• Maintaining consistent, documented follow-up on open leads.
• Providing an exceptional prospective client experience.
• Maintaining accurate and complete intake records.
• Demonstrating initiative, accountability, and continuous improvement.
  
  

We are looking for someone who doesn't just want to meet expectations — they want to exceed them.

What We Offer

• Competitive compensation based on experience
• Health insurance and 401(k)
• Paid holidays and paid time off
• Opportunities for Professional development and career growth
• A collaborative, goal-oriented team environment
• The opportunity to make a meaningful impact on the firm's success
  
  

Position Details

• Job Type: Full-time, hourly
• Work Location: Hybrid/Remote
• Schedule: Monday–Friday, with rotating weekend and/or after-hours coverage
• Compensation: Starting at $20.00/hour, based on experience
• Background Check: Required
  
  

Ready to Show Us What You Can Do?

We want to hear from experienced personal injury intake professionals who are confident in their abilities and proud of their results.

When Applying, Please Tell Us

• How many years of personal injury intake experience do you have?
• Approximately how many qualified leads or intake calls have you handled per week in your previous roles?
• What was your average conversion rate from qualified leads to signed cases?
• What percentage of your signed cases were secured during the initial call?
• What makes you exceptional at converting prospective clients into signed clients?
  
  

If you have a proven record of success, an outstanding work ethic, and a genuine passion for helping people, we encourage you to apply.

Compensation: Starting at $20.00 per hour, based on experience

Qualifications

• Required Qualifications:
• Prior experience in a personal injury law firm intake, preferably in a high-volume, conversion-focused environment.
• Demonstrated success converting qualified personal injury leads into signed clients.
• Excellent verbal communication, active listening, and relationship-building skills.
• Experience using legal case management, CRM, or intake tracking software.
• Ability to independently manage multiple leads and competing priorities.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to work effectively in a performance-driven environment with clearly defined goals and expectations.
• Preferred Qualifications:
• Experience handling motor vehicle accident, premises liability, and other personal injury inquiries.
• Experience obtaining signed representation agreements electronically during the initial consultation.
• Familiarity with personal injury case qualification and intake workflows.
• Bilingual in English and Spanish.
  
  

Responsibilities

• Convert qualified leads into signed clients: Confidently guide prospective clients through the intake process with a strong emphasis on securing signed representation agreements during the initial conversation whenever appropriate.
• Build immediate trust and rapport: Create genuine connections with potential clients through empathy, active listening, professionalism, and exceptional communication skills.
• Take ownership of every lead: Treat each inquiry with urgency, proactively manage opportunities, and ensure no qualified lead falls through the cracks.
• Conduct effective intake consultations: Ask thoughtful, strategic questions to understand the circumstances of an injury, identify potential case opportunities, and gather essential information for attorney review.
• Address questions and hesitation: Confidently explain the firm's intake and representation process, address concerns, and help prospective clients make informed decisions without applying inappropriate pressure.
• Execute strategic follow-up: Consistently and persistently follow up with prospective clients who have not yet signed, using phone calls, text messages, and emails.
• Achieve and exceed performance goals: Take personal accountability for intake conversion rates, signed cases, response times, follow-up activity, and other key performance indicators.
• Maintain accurate records: Document all lead information, communications, and intake activity accurately and promptly in the firm's case management system.
• Collaborate with the team: Work closely with attorneys, marketing, and new client services to deliver a seamless experience from initial contact through case acceptance.
• Continuously improve: Welcome coaching, evaluate personal performance, and actively seek opportunities to strengthen intake techniques and conversion results.
• Who We're Looking For:
• You are a high performer who takes pride in your results.
• You don't wait to be told what needs to be done. You take initiative, hold yourself accountable, and consistently look for ways to improve.
• You understand that successful intake requires more than being friendly. It requires exceptional listening skills, emotional intelligence, confidence, persistence, and the ability to help someone feel comfortable making an important decision.
• Our ideal candidate demonstrates:
• Proven Personal Injury Intake Experience: Previous experience handling personal injury intake calls, evaluating potential cases, and converting qualified leads into signed clients.
• Strong Closing Ability: A demonstrated history of successfully signing cases, preferably during the initial call.
• Exceptional Work Ethic: Dependable, disciplined, proactive, and committed to delivering consistently high-quality work.
• Results-Driven Mindset: Motivated by measurable goals, personal accountability, and exceeding expectations.
• Natural Relationship-Building Skills: The ability to quickly establish trust and make prospective clients feel heard, understood, and confident in the firm.
• Confidence and Persuasiveness: Comfortable leading conversations, addressing concerns, and asking for the signed agreement when appropriate.
• Ownership and Follow-Through: Takes personal responsibility for managing leads, completing follow-ups, and achieving results.
• Resilience and Persistence: Maintains a positive attitude, handles rejection professionally, and remains focused on results.
• Coachability: Welcomes constructive feedback and continuously works to improve performance.
• Attention to Detail: Produces accurate, thorough work without sacrificing responsiveness or efficiency.