What are the responsibilities and job description for the Quality Analyst – Shipping Support - Innovative Engines and Energy Company position at Andiamo?
Logistics Quality & Claims Coordinator
Andiamo is hiring on behalf of a client seeking a detail-oriented and proactive Logistics Quality & Claims Coordinator to support a large-scale supply chain and distribution operation. This role sits at the intersection of logistics, quality assurance, customer support, and warehouse operations, offering an opportunity to make a measurable impact on shipment accuracy, operational efficiency, and customer satisfaction.
If you enjoy solving problems, analyzing operational data, collaborating across teams, and driving process improvements, this position offers a dynamic environment where your contributions will directly influence supply chain performance and service excellence.
About The Opportunity
As a Logistics Quality & Claims Coordinator, you will serve as a key liaison between warehouse operations, third-party logistics providers, internal stakeholders, and quality teams. You will investigate shipping-related issues, manage claims processes, support quality initiatives, and help ensure the smooth flow of materials throughout the supply chain.
This role is ideal for someone who thrives in a fast-paced operational setting and enjoys balancing analytical work with cross-functional collaboration.
Key Responsibilities
Shipment Quality & Discrepancy Resolution
This role combines office-based responsibilities with regular interaction within a warehouse and distribution environment. Candidates should be comfortable moving throughout a large operational facility and occasionally lifting materials weighing up to 35 pounds when supporting operational activities.
This is an excellent opportunity for a motivated professional who enjoys solving operational challenges, improving processes, and contributing to the success of a complex supply chain organization while working alongside quality, logistics, and operations teams.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
Andiamo is hiring on behalf of a client seeking a detail-oriented and proactive Logistics Quality & Claims Coordinator to support a large-scale supply chain and distribution operation. This role sits at the intersection of logistics, quality assurance, customer support, and warehouse operations, offering an opportunity to make a measurable impact on shipment accuracy, operational efficiency, and customer satisfaction.
If you enjoy solving problems, analyzing operational data, collaborating across teams, and driving process improvements, this position offers a dynamic environment where your contributions will directly influence supply chain performance and service excellence.
About The Opportunity
As a Logistics Quality & Claims Coordinator, you will serve as a key liaison between warehouse operations, third-party logistics providers, internal stakeholders, and quality teams. You will investigate shipping-related issues, manage claims processes, support quality initiatives, and help ensure the smooth flow of materials throughout the supply chain.
This role is ideal for someone who thrives in a fast-paced operational setting and enjoys balancing analytical work with cross-functional collaboration.
Key Responsibilities
Shipment Quality & Discrepancy Resolution
- Partner with onsite operations teams, logistics providers, and internal stakeholders to investigate shipping discrepancies and delivery-related issues.
- Conduct detailed root cause analyses to identify the source of shipment errors, inventory variances, or transportation exceptions.
- Develop and support corrective and preventive actions that improve shipment accuracy and reduce recurring issues.
- Monitor trends and provide recommendations to strengthen operational quality and compliance standards.
- Coordinate the end-to-end claims process related to transportation, shipping, and inventory discrepancies.
- Act as a central point of communication between shipping teams, claims analysts, logistics partners, and internal customers.
- Track claims activity, maintain accurate records, and ensure timely resolution of outstanding issues.
- Provide responsive support while maintaining a high level of professionalism and customer service.
- Support quality initiatives aimed at improving operational performance, accuracy, and customer satisfaction.
- Assist with audits, reporting activities, and process improvement projects.
- Analyze operational data to identify trends, opportunities, and areas requiring corrective action.
- Contribute to continuous improvement efforts that drive efficiency, reduce waste, and strengthen overall supply chain performance.
- Help coordinate and administer returnable packaging and container programs.
- Monitor asset movement, utilization, and inventory levels to ensure accountability and operational effectiveness.
- Collaborate with warehouse teams and logistics partners to maintain accurate tracking and reporting.
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
- Strong attention to detail and commitment to accuracy.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work effectively across departments and build positive working relationships with internal and external partners.
- Strong analytical thinking and problem-solving capabilities.
- Comfortable handling sensitive or confidential information with professionalism and discretion.
- Ability to explain operational issues, findings, and recommendations clearly to various audiences.
- Adaptability and composure in a fast-moving logistics or warehouse environment.
- Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
- Experience with data entry, reporting, database systems, and business applications.
- Strong ability to analyze operational data and identify actionable insights.
- Experience creating reports, tracking metrics, and maintaining accurate records.
- College degree preferred.
- Experience in logistics, transportation, supply chain operations, warehouse support, quality assurance, customer service, claims administration, or a related field.
- Previous experience working with third-party logistics providers (3PLs), distribution operations, or manufacturing supply chains is a plus.
This role combines office-based responsibilities with regular interaction within a warehouse and distribution environment. Candidates should be comfortable moving throughout a large operational facility and occasionally lifting materials weighing up to 35 pounds when supporting operational activities.
This is an excellent opportunity for a motivated professional who enjoys solving operational challenges, improving processes, and contributing to the success of a complex supply chain organization while working alongside quality, logistics, and operations teams.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com