What are the responsibilities and job description for the Customer Order Management Representative - Innovative Engines and Energy Company position at Andiamo?
Customer Operations Specialist – Order Management & Client Success
Andiamo is hiring on behalf of a client in the industrial manufacturing and distribution sector seeking a customer-focused operations professional to serve as a critical link between customers, production facilities, distribution networks, and internal business teams.
This role is ideal for someone who thrives in a fast-moving environment where organization, communication, and problem-solving are essential. You will take ownership of customer accounts, oversee the flow of orders from initiation through fulfillment, and ensure an exceptional customer experience by proactively managing challenges, coordinating resources, and driving timely resolution of issues.
About The Opportunity
As a Customer Operations Specialist, you will be entrusted with managing the end-to-end customer order experience across a diverse portfolio of accounts. You'll work closely with manufacturing operations, distribution centers, logistics teams, quality departments, and customer stakeholders to ensure products move efficiently through the supply chain and arrive according to customer expectations.
This is a highly visible role that combines customer relationship management, operational coordination, order administration, reporting, and continuous improvement. Success requires the ability to balance multiple priorities while maintaining a high degree of accuracy, professionalism, and accountability.
What You'll Do
Account Ownership & Order Lifecycle Management
Required Qualifications
This opportunity offers the chance to become a trusted advisor to customers while playing a meaningful role in the movement of products through a complex manufacturing and distribution network. You'll gain exposure to supply chain operations, logistics, quality processes, customer relationship management, and business improvement initiatives while working alongside cross-functional teams that directly impact customer success and operational performance.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
This posting may be used to identify candidates for multiple positions, levels, and specialties. Compensation will vary based on factors including experience, skills, qualifications, geographic location, scope of responsibility, and business needs. The anticipated total compensation range for positions that may be filled through this posting is $20/hr-24/hr, which may include base salary, incentive compensation, equity, commissions, bonuses, and other forms of compensation where applicable. Actual compensation for any specific position will be determined based on the requirements of that position and the qualifications of the selected candidate.
Andiamo is hiring on behalf of a client in the industrial manufacturing and distribution sector seeking a customer-focused operations professional to serve as a critical link between customers, production facilities, distribution networks, and internal business teams.
This role is ideal for someone who thrives in a fast-moving environment where organization, communication, and problem-solving are essential. You will take ownership of customer accounts, oversee the flow of orders from initiation through fulfillment, and ensure an exceptional customer experience by proactively managing challenges, coordinating resources, and driving timely resolution of issues.
About The Opportunity
As a Customer Operations Specialist, you will be entrusted with managing the end-to-end customer order experience across a diverse portfolio of accounts. You'll work closely with manufacturing operations, distribution centers, logistics teams, quality departments, and customer stakeholders to ensure products move efficiently through the supply chain and arrive according to customer expectations.
This is a highly visible role that combines customer relationship management, operational coordination, order administration, reporting, and continuous improvement. Success requires the ability to balance multiple priorities while maintaining a high degree of accuracy, professionalism, and accountability.
What You'll Do
Account Ownership & Order Lifecycle Management
- Serve as the primary point of contact for assigned customer accounts, managing all aspects of order execution from initial setup through final delivery.
- Coordinate order entry, revisions, status updates, fulfillment activities, and issue resolution throughout the order lifecycle.
- Monitor order progress and proactively address potential delays, disruptions, or service concerns before they impact customers.
- Collaborate with internal teams to ensure customer commitments are met and service expectations are consistently exceeded.
- Maintain clear visibility into open orders, priorities, and customer requirements.
- Build trusted relationships with customers by providing timely, accurate, and professional communication.
- Keep customers informed throughout the fulfillment process, including shipment updates, delivery timelines, and issue resolution activities.
- Respond to inquiries with urgency while delivering a high level of customer care and operational expertise.
- Manage sensitive situations with professionalism and confidence while maintaining positive customer relationships.
- Act as an advocate for customers within the organization and ensure their needs are communicated effectively.
- Investigate and resolve complex order, shipment, inventory, and service-related issues.
- Conduct detailed research using internal systems, operational data, and cross-functional resources.
- Coordinate escalations when necessary while maintaining ownership and visibility throughout the resolution process.
- Document findings, actions, and outcomes to ensure transparency and accountability.
- Identify recurring issues and recommend process improvements that reduce future disruptions.
- Support shipping and logistics activities associated with customer orders.
- Ensure documentation related to shipments, exports, and regulatory requirements is accurate and complete.
- Partner with operational and quality teams to address product concerns, service issues, and non-conformance situations.
- Coordinate quality-related investigations and assist with corrective action processes.
- Help maintain compliance with applicable shipping, trade, and operational requirements.
- Generate and distribute standard and customized reports that support customer visibility and business decision-making.
- Maintain accurate records of customer interactions, order activity, and operational updates.
- Analyze order management metrics and identify opportunities to improve responsiveness, efficiency, and service quality.
- Participate in process improvement initiatives designed to strengthen customer support operations and streamline workflows.
- Contribute ideas that enhance operational effectiveness and customer satisfaction.
Required Qualifications
- Experience in order management, customer operations, customer service, supply chain coordination, logistics support, or a related business function.
- Strong proficiency with Microsoft Excel and the ability to work confidently with spreadsheets, reporting tools, and operational data.
- Excellent verbal and written communication skills.
- Strong organizational abilities with the capacity to manage multiple priorities simultaneously.
- Demonstrated problem-solving skills and a proactive approach to issue resolution.
- Ability to build productive working relationships across customers, operations teams, manufacturing environments, and support functions.
- Comfortable working in systems-driven environments with a strong attention to detail.
- Bilingual fluency in both Spanish and English, including written and verbal communication.
- Experience supporting manufacturing, industrial, distribution, logistics, or supply chain organizations.
- Exposure to export documentation, shipping coordination, quality systems, or customer account management.
- Hybrid work arrangement offering a combination of onsite collaboration and remote flexibility.
- Required onsite presence on Mondays and Tuesdays, with one additional in-office day selected between Wednesday and Friday.
- Two remote workdays each week.
- Standard schedule is generally 8:00 AM – 5:00 PM, with flexibility available for a 7:00 AM – 4:00 PM schedule.
This opportunity offers the chance to become a trusted advisor to customers while playing a meaningful role in the movement of products through a complex manufacturing and distribution network. You'll gain exposure to supply chain operations, logistics, quality processes, customer relationship management, and business improvement initiatives while working alongside cross-functional teams that directly impact customer success and operational performance.
About Andiamo
Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.
For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.
Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com
This posting may be used to identify candidates for multiple positions, levels, and specialties. Compensation will vary based on factors including experience, skills, qualifications, geographic location, scope of responsibility, and business needs. The anticipated total compensation range for positions that may be filled through this posting is $20/hr-24/hr, which may include base salary, incentive compensation, equity, commissions, bonuses, and other forms of compensation where applicable. Actual compensation for any specific position will be determined based on the requirements of that position and the qualifications of the selected candidate.
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