What are the responsibilities and job description for the Service Coordinator position at Anderson Underbridge?
Service Coordinator – Anderson Crane Service Operations
Position Summary
The Service Coordinator provides administrative support for service and rental operations for Anderson Crane equipment across home branch and remote locations. This role assists with service documentation, customer communication, work order processing, purchasing support, and general coordination activities that help keep daily operations organized and efficient.
The Service Administrator works closely with shop personnel, technicians, and internal departments to support service workflow, maintain accurate records, and assist with customer and vendor communication.
Essential Duties & Responsibilities
Administrative & Service Support
- Process shop work orders, purchase orders, labor entries, and service documentation within ERP/service management systems ensuring records are complete, accurate, & organized
- Maintain organized service records, inspection reports, maintenance history, and customer files
- Assist with technician time entry processing and field service documentation
- Track work order status and provide updates as requested
- Prepare customer quotations for repairs, inspections, maintenance, and related services
- Assist with billing preparation and administrative closeout activities
- Support scheduling and administrative coordination for shop and field service activities
Rental & Operational Support
- Assist with administrative tasks related to rental fleet readiness and equipment availability
- Help track machine status, repair progress, and service scheduling updates
- Support communication between service, rental, transportation, and branch personnel
- Assist with field service logistics and related documentation as needed
Parts & Purchasing Support
- Assist with purchasing parts, materials, consumables, and outside services to support shop and field operations
- Communicate with vendors regarding pricing, availability, and delivery updates
- Support parts tracking, receiving documentation, and inventory replenishment activities
- Assist in expediting urgent parts orders when needed to minimize downtime
Warranty & Documentation Support
- Assist with warranty intake, documentation, and claim processing
- Maintain supporting records and customer information for warranty submissions
- Track warranty claim status and related documentation
Customer & Internal Communication
- Serve as a professional point of contact for customer service inquiries and updates
- Communicate effectively with customers, technicians, vendors, and internal departments
- Escalate service or customer concerns to management when appropriate
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $22