What are the responsibilities and job description for the Service Advisor position at Anderson Ford of St. Joseph?
Anderson of St. Joseph seeks a full-time Service Advisor to add to our team of customer-centric professionals. If you're a team player with a growth mindset, who takes pride in your work and thinks of the automotive industry as more than a job, we want to hear from you!
We’re a family-owned business rooted in Nebraska, and established in St. Joseph, MO for over 25 years. We believe in doing business to build up our community and center our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.
BENEFITS FOR FULL TIME AUTOMOTIVE SERVICE ADVISORS:
- Paid time off, Monday-Friday schedule
- Professional Development and Continued Education
- Employee Appreciation Events
- 401k match DAY ONE
- Medical, Dental, Vision, Life and Disability insurance coverage available
- Employee Discounts on Vehicles, Service and Parts
RESPONSIBILITIES OF SERVICE ADVISORS:
- Promptly greet customers
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance based on age, mileage and vehicle history
- Prepare a complete and accurate cost estimate for labor and parts
- Establish follow-up time
- Monitor progress of each vehicle's repair order and frequently update customers
- Verify final invoices reconcile with work performed on repair orders
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Previous experience as a Service Advisor is a plus
- Above-average energy level, positive attitude
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Able to stand for extended periods of time
- Hours: Monday-Friday, 7:00am-5:30pm
As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 21 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.