What are the responsibilities and job description for the IT Support Technician position at Anderson Ford of Lincoln South?
Are you ready to put your technical skills into practice while delivering excellent internal customer support?
Anderson Auto Group is seeking a reliable and customer-focused IT Support Technician to provide technical assistance and support to our employees. This role is critical to ensuring systems, hardware, and software operate efficiently across the organization. The ideal candidate enjoys troubleshooting, helping coworkers with IT support, and can communicate technical information clearly to nontechnical users.
At Anderson Auto Group, we’re not just about selling cars – we’re about valuing people. As a family-owned business with 40 years of history in Nebraska and Missouri, we’re looking for a driven and enthusiastic individual to join our IT Support Team!
Why Anderson Auto Group?
- Comprehensive Benefits: Get the coverage you need with Medical Insurance, Dental, Vision, Life, and Disability Insurance.
- Exclusive Discounts: Enjoy special savings on Vehicles, Service, and Parts for you and your family.
- Work-Life Balance: We value this as a company.
- Career Growth: Anderson Auto Group is all about building up people. We are committed to ongoing professional growth and development.
Essential Job Functions
- Serve as first-level support for IT-related issues via phone, email, and in person
- Troubleshoot and resolve hardware, software, network, and peripheral issues
- Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other equipment
- Manage user accounts, permissions, and access using Active Directory and Microsoft 365
- Install, update, and support business applications and operating systems
- Document issues, resolutions, and processes in the IT ticketing system
- Escalate complex issues to IT Director as needed
- Support onboarding and offboarding by provisioning and decommissioning user accounts and equipment
- Assist with basic network support, including connectivity and Wi-Fi troubleshooting
- Follow IT policies and best practices related to security and data protection
Required Qualifications
- 1–3 years of experience in an IT support or help desk role
- Working knowledge of Windows and/or macOS operating systems
- Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to prioritize tasks and manage multiple requests
Preferred Qualifications
- Associate’s or Bachelor’s degree in Information Technology or related field
- IT certifications such as CompTIA A , Network , or Microsoft certifications
- Experience with ticketing systems and remote support tools
- Prior experience supporting a multi-location or fast-paced business environment
Additional Requirements:
- Must be at least 18 years old and authorized to work in the U.S.
- Valid driver’s license required.
- Successful completion of a pre-employment drug screen and background check.
Our customers and employees come first. With eight retail locations in Nebraska and Missouri, we pride ourselves on our strong community roots and a workplace that feels like family. We believe in investing in people, and that means both our employees and our customers.
Apply Today and Start Your Journey with Anderson Auto Group! Anderson Auto Group is an Equal Employment Opportunity Employer and complies with EEOC standards. Join us and discover a career path where you can make a difference!