What are the responsibilities and job description for the IT Support Technician position at Cathay Group?
IT Support Technician, permanent, full time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech savvy, IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.
You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech, and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.
It’s essential you have previous experience as a IT Support Technician and good knowledge of a range of different IT systems and software programs and good people skills as well as a love of all thing tech!
Responsibilities for IT Support Technician
- Be the first point of contact for all IT issues, providing support on the helpdesk by phone & email to a high standard.
- Triage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
- Take a proactive approach to housekeeping, with daily system monitoring tasks helping to improve security and reduce the risk of potential issues.
- Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 & other platforms.
- Assist with PC moves, setups, configurations and improvements.
- Oversee the 180 PCs/Laptops across the group, ensuring they are kept uptodate with AV, Windows & supplier up-dates. Taking ownership of the groups IT inventory rec-ords.
- Liaise with our third-party IT suppliers to escalate issues and roll out changes.
Requirements
- Must be willing to frequently travel to sites.
No agency applications will be accepted