What are the responsibilities and job description for the Customer Service Representative position at Anderson Ford of Lincoln North?
Anderson Ford is on the move and we are looking for talented, customer focused Cashier to join our team. We’re a family-owned business that began in Nebraska over 25 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of seven retail locations in Nebraska and Missouri.
BENEFITS FOR FULL TIME EMPLOYEES:
- Medical Insurance
- Dental Insurance
- Life Insurance
- 401K
- Flex Benefits
- Short/Long Term Disability Insurance
- Employee Discounts
- No Sundays
- Paid Vacations
RESPONSIBILITIES:
- Calculate the customer’s bill using the dealership’s computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
REQUIREMENTS:
- Experience with Microsoft Office suite is a plus
- Ability to communicate customers' interests needs and requests to management and sales personnel
- Professional personal appearance
- Must be able to work every other Saturday