What are the responsibilities and job description for the Account Manager position at Andersen Sterilizers, Inc?
Account Manager Overview
Purpose:
An Account Manager at Andersen Sterilizers, Inc. is the Andersen lead who works with domestic customers (eg, human and veterinary healthcare practices, distributors, researchers and industrial customers), in an assigned territory, and collaborates with Customer Service, Marketing and Technical Service to best meet and exceed customers’ expectations in a financially responsible manner.
Reports to:
Vice President of Sales and Marketing
Responsibilities:
o Customer retention
o New customers obtained
o Market and customer mix
o Lead identification and conversion (inbound and outbound)
o Customer contact - email, phone, Teams and in-person (visits and trade shows)
o Key Operator Training (KOT) and Certification - actual and growth
o Customer support
Minimum Qualifications:
o Fluent in English
o Competence with various business software programs (eg, Outlook 365 and CRM)
o Associate’s degree in business, science, communications or a related field
o Demonstrated account management success in healthcare
o Contract negotiations and management
o Multi-functional collaboration (eg, Operations, Regulatory Affairs, Shipping, Marketing, Customer Service and International)
o Demonstrated ability to manage territory finances
o Project management
Preferred Qualifications or Background:
o Bachelor’s degree in business, science, communications or a related field
o Medical device Account Management
o Customer Service
o Marketing
o Experience with Quality Management Systems
Core competencies:
o Product knowledge - ours and competitors (clinical and device)
o Customer knowledge (market, corporate and individual - clinical, procurement and financial) and relationship management (CRM)
o Communication - written and verbal (eg, 1:1, presentations and quotes)
o Sterilization system alignment with customers’ needs
o Selling skills
o Instruction/Training and technical support
o Relationship building and management - ability to influence
o Business and financial acumen
o Analysis, planning, execution and measurement
o Leadership, cross-functional team management and meeting management
o Negotiation and contract management
o Project management
o Professional maturity and judgment, including self-management
o Quality management (within a Quality Management System)
o Organization and resource management (eg, time, people and money), including expense reporting
o Personal growth/development (eg, self-driven and coachable)
Environment: Climate controlled headquarters and travel as needed
Training: Applicable training rules will be assigned via M-Files (part of Andersen’s Quality Management System). In addition, Account Managers will receive in-person training (eg, markets served, our technology and sterilization solutions, competitors, the selling process and relevant technologies such as Zoho).
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000