What are the responsibilities and job description for the SERVICE MANAGER position at Andersen Material Handling?
POSITION SUMMARY
Andersen Material Handling is an established, successful material handling company with over 60 years of service and strong recognition in the industry.
At Andersen Material Handling we believe that company success, comes from employee success, and that employee satisfaction is just as important as customer satisfaction. Choosing a career with Andersen, is choosing to be a part of a family- One that believes in work life balance, creativity, and working as a team to achieve our goals.
The Service Manager directs and coordinates customer service activities of establishment to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through subordinate supervisors.
RESPONSIBILITIES:
- Determines staff hours, number of personnel, and parts and equipment required for service call.
- Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work.
- Ensures safety compliance is followed throughout the Service Department.
- Arranges for transportation of machines and equipment to customer's location for installation or from customer's location to shop for repairs that cannot be performed on premises.
- Keeps records of work hours and parts utilized, and work performed for each service call.
- Requisitions replacement parts, supplies and equipment.
- Contacts service personnel over radio or telephone to obtain or give information and directions regarding service or installation activities.
QUALIFICATIONS:
- 3 years experience in a supervisory role/ management position
- 5 years industry experience(preferred)
- Proficient in Microsoft
- Strong communications skills
- Strong customer service skills
Salary : $75,000 - $85,000