Membership Manager

In this position you will win over new members, in addition to ensuring  retention and renewal of existing members. 

JOB OBJECTIVE: The Anchorage Chamber of Commerce is Alaska's largest, broad-based business organization serving nearly 800 members and their 50,000 employees. The Membership Manager is responsible for expanding membership retention programs and increasing the bottom line of the Anchorage Chamber through strengthening relationships, membership growth, customer satisfaction, and collecting investment dues. 

BASIC SKILL REQUIREMENTS: You are a self-starter who works in collaborative team environments of both staff and volunteers. Professionalism, flexibility, and exceptional relationship-building skills are key. You have excellent written and verbal communication skills, and listen for deep understanding. Sales experience with intangible products in the B2B space or membership organizations is an asset. Proficiency in Microsoft Excel and Google Workspace; familiar with general software programs and office equipment. Ability to learn and master new cloud-based CRM. Reports directly to the President & CEO.

A valid driver’s license and reliable personal transportation to facilitate work away from the Anchorage Chamber’s usual place of business are necessary. Regular full-time shift expectations are Monday-Friday 8 a.m.-5 p.m., however, the successful candidate must be flexible to accommodate events outside these hours, with advance notice, to support the organization after hours and/or select Saturdays.

JOB DUTIES:

Initiate sales calls and follow-up on prospective member leads

Manage membership programs, including annual strategic member retention plan, implement and evaluate it in coordination with other staff and volunteers, as appropriate 

Track methods, research and identify creative and innovative ways to increase benefits, recognize members, and evaluate satisfaction and successful renewals

Outreach to existing, new and lapsed members to involve them in events and activities

Create and implement short- and long-range marketing plans and CRM campaigns

Report on membership & retention updates to the President/CEO, contributing to the monthly report to the Board of Directors 

Coordinate and execute membership events, such as member orientations, Business After Hours, and ribbon cutting with staff and Ambassador Council

Educate members on utilization of Member Center tools and address questions, comments, and concerns in a timely manner

Identify new sponsorship opportunities, including new sources of non-dues revenue 

Manage and maintain membership database through ChamberMaster

SUPPORT:

Maintain awareness and understanding of all Anchorage Chamber events and programs 

May serve as Anchorage Chamber representative on community boards and committees

Attend and participate in weekly staff meetings and monthly board meetings

Collaborate with the team to create the overall annual strategic plan 

Contribute to content creation for digital platforms 

Aid in cross-training and support of staff on membership tools, when appropriate

Streamline and modernize billing and collection of renewals 

Contribute in maintaining office and other common areas in a neat and orderly fashion

Other duties as assigned 

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

To apply for this position, send your resume, cover letter and references to: 

Anchorage Chamber of Commerce 

c/o Kathleen McArdle

kathleen@anchoragechamber.org

Pay range $56K-$63K annually DOE, Exempt Salaried Position

Employer-provided benefits include: 

• Group Healthcare, including Dental and Vision 
• Employee’s premiums covered 100%
• Deductible reimbursement available through HRA
• Basic term life insurance 
• 3% matched IRA retirement savings account
• 120 hours PTO annually 
• 12 paid holidays
• 4 paid volunteer hours quarterly
• Cell phone stipend
• Tuition assistance and professional development 
• Opportunities for advancement

The position may be posted until filled.