Customer Service Representative Bilingual - Remote

Bilingual Customer Service Representative | Join Anchor Utility’s TeamJob Summary:Are you a people-oriented problem solver who thrives in a remote environment? Anchor Utility is hiring a Remote Customer Service Representative to provide top-tier support and build lasting relationships with our valued customers. In this role, you’ll be the voice of our company, handling customer inquiries with efficiency and professionalism to ensure outstanding satisfaction.Key Qualifications:- High School Diploma or Equivalent: Foundational education to excel in a customer-focused role.- Experience in Customer Support: Prior experience in customer service or as a client service representative is preferred.- Exceptional Communication Skills: Proficient in both verbal and written communication.- Team Player: Collaborative attitude and willingness to work effectively within a remote team.- Computer Proficiency: Comfortable with basic computer applications and quick to learn new systems.- Strong Problem-Solving Abilities: Able to troubleshoot and resolve customer issues independently.Primary Responsibilities:- Manage High Volume of Calls and Emails: Efficiently handle a large volume of inquiries, ensuring prompt and effective service.- Provide Accurate Information: Deliver clear, correct, and comprehensive information to all customers.- Follow Communication Protocols: Adhere to established communication procedures, guidelines, and policies.- Resolve Customer Complaints: Proactively address and resolve any issues, keeping thorough records of all interactions.- Support Customer Retention: Assist in building long-term customer relationships.- Meet Goals: Consistently meet individual and team performance metrics for quality and efficiency.If you’re passionate about customer care and are seeking a fully remote opportunity with a dedicated and collaborative team, apply today to become a part of Banyan Utility!