Assistant General Manager

Our client is seeking a highly organized, resident-focused, and proactive Assistant General Manager to support the daily operations of a large residential cooperative community. This role works directly with the General Manager and plays a key role in resident services, maintenance coordination, vendor management, building communications, and operational support.

This is an excellent opportunity for someone with property management, residential operations, hospitality, community association, or administrative management experience who enjoys working in a fast-paced, people-focused environment.

Key Responsibilities

✔ Coordinate and track maintenance requests and work orders from start to completion

✔ Support residents and shareholders with building-related questions and service needs

✔ Coordinate vendors, contractors, inspections, and building access

✔ Assist with resident communications, notices, and operational updates

✔ Support Board Meetings and Annual Meeting preparation

✔ Prepare monthly operational and maintenance reports

✔ Help manage inventory, resident charges, and online storefront activity

✔ Coordinate pest control scheduling and follow-up

✔ Assist with resident events and community activities

✔ Provide day-to-day operational and administrative support to the General Manager

✔ Coordinate communication between departments, staff, contractors, and residents

Ideal Background

• Highly organized and detail-oriented
• Professional, approachable, and service-focused
• Strong with communication and follow-through
• Comfortable managing multiple priorities simultaneously
• Skilled at handling resident concerns professionally and calmly
• Experienced working with vendors, contractors, and operational teams

Qualifications

• Property management, residential administration, HOA/COOP/Condo management, hospitality, office administration, or customer service
• Experience coordinating maintenance requests or vendor scheduling
• Strong written and verbal communication skills
• Experience preparing reports, notices, or meeting materials
• Comfortable using Microsoft Office, spreadsheets, email, and online systems
• Ability to maintain professionalism and confidentiality in sensitive situations

Preferred Experience

• Cooperative, condominium, apartment, or residential community experience
• Familiarity with work order or property management systems
• Experience supporting Board Meetings or community association operations
• Understanding of building operations and resident services

Working Environment

This is an on-site role that requires regular interaction with residents, staff, contractors, vendors, and Board members. Occasional evening meetings or community events may be required. This position offers the opportunity to play a meaningful role in supporting a residential community while helping improve operations, resident experience, and communication throughout the property. The ideal candidate will be someone who enjoys being hands-on, organized, and highly responsive in a collaborative environment.

Please submit your resume for immediate consideration.