Home Remediation Service Assistant

Role Description

The Home Remediation Assistant provides direct support to the Home Remediation Supervisor in coordinating and documenting services that ensure Medicaid members’ dwellings remain safe, healthy, and accessible. This role focuses on intake, scheduling, quality assurance tracking, billing support, and clerical functions that keep remediation projects running smoothly. The ideal candidate will be highly organized, detail-oriented, and comfortable interacting with clients, vendors, and program staff.

Key Responsibilities

Client Intake & Scheduling

• Conduct intake calls with Medicaid members referred for home remediation services.
• Collect and record client information, service needs, and consent forms.
• Schedule dwelling assessments, service visits, and post-remediation inspections.
• Maintain the Supervisor’s calendar and coordinate vendor appointments.

Dwelling Assessment Support

• Assist in preparing dwelling assessment packets and checklists for Supervisors.
• Input assessment findings into the system and ensure accuracy of supporting documentation.
• Track progress of remediation projects from initial referral to closure.

Quality Assurance & Reporting

• Support quality assurance by logging results from post-project inspections.
• Support the maintenance of project files, including Statements of Work (SOWs), medical necessity documentation, and compliance forms.
• Prepare draft reports and dashboards for Supervisor review.

Invoice & Billing Support

• Collect vendor invoices, verify accuracy against service logs, and prepare for Supervisor approval.
• Assist with billing entries for Medicaid reimbursement and track payment status.
• Maintain records of all financial documentation related to remediation projects.

Clerical & Administrative Tasks

• Maintain filing systems (digital and physical) for client and vendor records.
• Respond to inquiries from members, Social Care Navigators, and contractors.
• Provide general office and program support, including data entry and correspondence.

Qualifications & Skills

• Associate degree or equivalent work experience in office administration, health services, or construction-related fields.
• 3 years of administrative or program support experience (healthcare, housing, or social services preferred).
• Strong organizational and multitasking skills with attention to detail.
• Proficiency with Microsoft Office, databases, and scheduling software.
• Strong written and verbal communication skills.
• Ability to work collaboratively with diverse populations, contractors, and staff.
• Commitment to client confidentiality and compliance with Medicaid documentation standards.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Brooklyn, NY 11206

Salary : $45,000 - $52,000