Level 1 Helpdesk Technician

Job Title: Level 1 Helpdesk Technician

Location: Greenville, SC (Field-Based / In-Person)

Industry: IT Services & Solutions

Experience: 1–3 years in IT Support

Comp: Salary ($45,000-$60,000 DOE) Bonuses Benefits

About ANC Group

We’re a people-first technology partner that believes IT should feel supportive—not stressful. Since 1999, ANC Group has helped schools, nonprofits, and businesses stay connected, secure, and focused on what matters most. We deliver managed IT services, cybersecurity, networking, cloud solutions, and strategic technology guidance backed by a team who genuinely cares.

We’re here to make technology simple, reliable, and human.

Why This Role Matters

As a Level 1 Helpdesk Technician, you’ll often be the first person someone talks to when something isn’t working. Your patience, communication, and problem-solving skills directly shape the experience our clients have with ANC Group.

You don’t have to know everything on day one — but you do need curiosity, professionalism, and the desire to help people. We’ll teach you the rest, and we’ll support you as you grow into the next stages of your IT career.

If you love solving puzzles, if you like learning how things work, and if helping people gives you energy — you’ll thrive here.

What You’ll Be Doing

Frontline Support & Service Excellence

• Be the friendly, first point of contact for client requests by phone, email, chat, or ticketing system.
• Listen, investigate, and solve routine technical issues with care and accuracy.
• Document all work clearly in our ticketing system; communicate updates and timelines proactively.
• Manage your queue thoughtfully, balancing urgency, business impact, and SLAs.
• Escalate complex issues when needed — and learn from the process along the way.

Technical Troubleshooting & Daily Tasks

• Support Windows and macOS computers, printers, and basic end-user hardware.
• Assist with Microsoft 365 and Azure AD: user setup, password resets, Teams/Outlook support, licensing, etc.
• Perform basic networking support (IP, DNS, DHCP, Wi-Fi, VPN troubleshooting).
• Provide remote support to onsite and hybrid client environments.
• Assist with employee onboarding/offboarding (hardware prep, accounts, permissions).
• Work with RMM tools to monitor, patch, update, and secure client endpoints.
• Contribute to internal documentation, knowledge base articles, and client-specific notes.

Collaboration & Continuous Improvement

• Work alongside higher-tier engineers to learn new technical skills hands-on.
• Spot recurring issues and suggest improvements to processes.
• Carry yourself with a service mindset — clarity, respect, patience, follow-through.

What You Bring

Education & Experience

• High school diploma required; related coursework or IT certifications (CompTIA A , Microsoft, etc.) are a plus.
• 1–3 years in a helpdesk or technical support role preferred — but if you have the aptitude and attitude, we’ll train you.

Technical Skills

• Basic knowledge of Windows 10/11 or macOS environments.
• Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive) and basic user administration.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems or RMM tools is helpful, not required.

Soft Skills (These Matter Most)

• Warm, clear communication — with both technical and non-technical people.
• Patience, empathy, and a natural desire to help others succeed.
• Organized, reliable, and steady under pressure.
• A learner’s mindset with genuine curiosity about technology.

Working Environment

• Office, remote, or hybrid depending on location and client needs.
• Occasional onsite support or travel may be required.
• Participation in on-call rotation may apply based on schedule.

Growth Path

We believe in developing talent from within.

Your next steps could include:

• Level 2 / Level 3 Engineering
• Systems or Network Administrator
• Project Services Technician
• Cybersecurity Analyst / SOC Team
• vCSO or Technical Leadership Roles

We’ll help you get there — through mentorship, training, certifications, and real experience.

If This Sounds Like You…

You’re early in your IT career, and you’re looking for a place where:

• Your work has meaning.
• Your team supports you.
• You can grow, steadily and confidently.

Then we’d love to talk.

Apply and introduce yourself — we’re excited to meet you.

**How to Apply:**

Click on the link to apply. You will be redirected to the our application website to complete your application. Please submit your resume and a cover letter outlining your qualifications and interest in the position. In your cover letter, please highlight any relevant experience with Inside Sales for IT Products and Services, as well as your familiarity with Cyber Security, Managed Services, or compliance frameworks.

IMPORTANT - ANC Group uses the Top Grading methodology for evaluating potential team members. When completing the information on the application website, please provide as much detail as possible to allow us to make an informed decision. If during the interview process we both (YOU and ANC) determine there is an interest in moving forward, be advised that YOU will be required to setup reference check phone calls with no fewer than three references of our choosing.

ANC Group is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds and experiences.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Greenville, SC 29609

Salary : $45,000 - $60,000