What are the responsibilities and job description for the Club Concierge Coconut Grove position at Anatomy?
Responsibilities:
- Oversee and ensure smooth day-to-day operations of the Anatomy Sanctuary during primetime hours, under the supervision of AGM / GM
- Build and maintain member rapport in the Sanctuary throughout service and upholding the Anatomy way
- Remain calm, composed and in control even in unusual situations. Do not shy away from hard conversations and handle conflict resolution with ease
- Handle member concerns and supervise all member behavior in steam, infrared sauna, cold plunge and hot plunge; Making sure a high standard is maintained
- Communicate all needs / issues in the sanctuary to GM / AGM in a timely manner
- Monitor cleanliness and operation of the space for members by removing empty water bottles, ensuring the floor is clean of towels and debris, plunges are clean etc.
- Assist the detail TEAM to ensure the locker room standard is maintained; checking of towel supply, assisting with locker openings, and maintaining smooth operational excellence during prime time hours
- Bi-lingual Spanish & English speaking preferred
- The ideal Sanctuary Lead candidate will have an outgoing personality and can-do attitude
- Excellent communication and member relations skills
- Minimum two years in a luxury service related industry. Health Club / Fitness background preferred