What are the responsibilities and job description for the Assistant General Manager position at Anatomy?
Assistant General Manager
As an Assistant General Manager, you will assist the General Manager in leading the club TEAM and be a culture catalyst. You will cultivate your club's culture by living our core values and embodying them as you lead the club TEAM. By delivering a consistent day in and day out member-focused environment, and connecting with and empowering your TEAM, you will create an undeniably rewarding experience for both members and your TEAM through which the club's financial results will follow.
Your Day-to-Day
As an Assistant General Manager, you will assist the General Manager in leading the club TEAM and be a culture catalyst. You will cultivate your club's culture by living our core values and embodying them as you lead the club TEAM. By delivering a consistent day in and day out member-focused environment, and connecting with and empowering your TEAM, you will create an undeniably rewarding experience for both members and your TEAM through which the club's financial results will follow.
Your Day-to-Day
- Act as General Manager when General Manager is out of club
- Assist General Manager with all club operations and member experience
- Ensure company standards are kept and exceeded
- Handle member issues as needed
- Assist General Manager with club emergencies (No power, member injuries, Detail and Front desk call outs, etc.)
- Communicate with General Manager regarding any issues or needs of the club
- Provide membership services when needed (i.e. tours, sign-ups, answer questions)
- Staff, Manage and develop FDM, Energy Experts and Detail Teams to ensure all duties are carried out properly
- Ensure all staff is groomed neatly and report to appropriate manager issues with their staff
- Complete and file overall HR paperwork (i.e. write-ups, vacation requests, termination forms)
- Coach and mentor employees
- Process club / hourly payroll
- Assist General Manager with ordering of club supplies
- Order food and beverage products that are stocked at the front desk for sale
- Manage retail space to ensure it is maintained to Anatomy Standards
- Ensure all equipment and appliances are in good working order and proactively maintained to ensure continued operation.
- Have a working knowledge of major fitness equipment, appliances and systems used in the operation of Anatomy
- Be able to conduct basic trouble shooting on major equipment, appliance and systems
- Continually be on the look out for opportunism to enhance club operations and systems
- Liaison with Facilities manager and oversee his work to ensure club is up to Anatomy standards
- Conduct daily walk through club inspections
- Ensure daily adherence to housekeeping standards throughout the club
- At least 2-3 years of progressive management experience supervising teams with measurable outcomes of employee development and promotion
- A combination of fitness/retail/hospitality and/or operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer turnover
- Phenomenal communication skills, oral and written, with heavy emphasis on listening
- Bachelor's Degree
- Amazing supportive TEAM-oriented environment
- Competitive salary
- Complimentary All Access gym membership
- Discount on Anatomy services and merchandise
- 401k and Health Insurance