Transportation and Parking Assistant Manager

The Transportation & Parking Assistant Manager plays a key role in delivering exceptional guest experiences by overseeing daily transportation and parking operations. This position is responsible for leading a team of drivers and parking staff, ensuring safe, efficient, and compliant transport of guests and employees, and maintaining smooth operations at all parking locations. 

As one of the first points of contact for guests, this role sets the tone for the overall experience by promoting a welcoming, organized, and safety-focused environment. 

Job Duties include but are not limited to: 

Leadership & Team Management 

• Supervise, coach, and support transportation drivers and parking staff 

• Assist with hiring processes, including reviewing applications, scheduling interviews, and onboarding 

• Conduct training, cross-training, and ongoing development for all team members 

• Provide performance feedback, coaching, and complete performance evaluations in a timely manner 

• Promote a positive, guest-focused culture and ensure staff engagement standards are met 

• Counsel employees when necessary and maintain accountability for performance and behavior 

Transportation Operations 

• Oversee daily transportation operations, including routing, and queue management 

• Ensure all drivers maintain required certifications (Class B CDL with Passenger endorsement) and comply with all DOT regulations 

• Verify completion of daily pre- and post-trip vehicle inspections 

• Coordinate with fleet maintenance to ensure vehicles are safe, clean, and properly maintained 

• Ensure efficient and safe guest loading/unloading procedures 

• Monitor transportation flow and adjust operations to maintain efficiency during peak periods 

• Ensure all guests have valid tickets prior to boarding transportation 

Parking Operations 

• Oversee operations of all parking areas, including the Parkway lot 

• Ensure parking staff are knowledgeable of parking policies, procedures, and local parking alternatives 

• Monitor parking activity, including ticketing, payment kiosks, and enforcement procedures 

• Coordinate towing services, when necessary, in accordance with policies 

• Ensure cleanliness and organization of parking areas, including trash removal 

• Train staff regarding parking systems, including ticket machines and pay kiosks 

Guest Experience 

• Ensure all team members actively greet, engage, and assist guests 

• Provide accurate information about attractions, wait times, and operational updates 

• Ensure staff are informed daily of attraction statuses (open/closed) and key park updates 

• Assist with crowd control and queue management to maintain a smooth guest flow 

• Support Group Sales with group arrivals and check-in when needed 

Safety & Compliance 

• Promote and enforce all company safety policies and procedures 

• Ensure compliance with DOT regulations, company policies, and drug testing requirements 

• Respond to incidents and assist with completing Incident/Injury Reports 

• Communicate all incidents promptly to leadership and safety personnel 

• Ensure team preparedness for weather-related events and emergency procedures 

Administrative & Operational Support 

• Assist in scheduling to ensure proper staffing levels and timely schedule publication 

• Support departmental budgeting, forecasting, and operational goals 

• Maintain accurate records, logs, and tracking spreadsheets 

• Ensure all required documentation and reports are completed accurately and on time 

• Maintain opening and closing procedures and checklists 

• Assist with additional transportation and parking functions as needed 

• Participation in Anakeesta’s MOD (Manager on Duty) Program 

• Previous supervisory or leadership experience required 

• Valid Class B CDL with Passenger (P) endorsement required, or ability to obtain.  

• Clean 3-year Motor Vehicle Record (MVR) required 

• Knowledge of DOT regulations and transportation safety standards preferred 

• Strong organizational, multitasking, and problem-solving skills 

• Excellent communication skills (verbal and written) 

• Ability to remain calm and effective in high-pressure situations 

• Experience in training, coaching, and team development 

• Proficient in basic computer systems and scheduling tools preferred 

• Strong commitment to safety and accountability 

Work Environment & Physical Requirements 

• Ability to lift 25–75 lbs 

• Ability to stand, walk, climb, kneel, crouch, and work on feet for extended periods 

• Ability to work outdoors in varying weather conditions (heat, cold, rain, snow, wind) 

• Ability to sit or stand for up to 8 hours as needed 

• Flexible schedule required, including days, nights, weekends, and holidays 

• Ability to work extended hours during peak seasons 

*Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. Anakeesta reserves the right to change or assign other duties to this position at any time. * 

Salary : $22