Guest Services Assistant Manager

Guest Service Assistant Manager 

Job Summary 
Step into a leadership role at Anakeesta as a Guest Service Assistant Manager, supporting the Guest Services team in delivering exceptional experiences to every visitor. You’ll help oversee daily operations, lead and mentor team members, and ensure guests receive world-class service in our scenic mountaintop park. 

Your Responsibilities 

• Assist the Operations Manager in leading the Guest Services teams to include supervisors, guest service agents, and call center agents. 

• Promote a positive culture within the department leading through example. 

• Provide in-the-moment coaching/training to team members to achieve efficient and effective operations, guest service, general standards, and teamwork. 

• Assist with employee hiring and counseling. 

• Create and maintain schedules within the department and verify timesheets. 

• Address guest concerns, complaints, and escalations professionally and promptly. 

• Collaborate with other departments to maintain seamless operations and support park initiatives. 

• Monitor team performance and help implement improvements to enhance efficiency and service quality. 

• Assist in monitoring labor budgets to ensure labor goals are consistently met.  

• Answer and manage phone calls and emails with a proactive and professional approach to both written and verbal communication.  

• Assist in maintaining adequate back stock levels for all products, ensuring proper organization and upkeep.  

What You Need 

• Previous experience in guest service, hospitality, or theme park operations; supervisory experience preferred. 

• Strong leadership, effective written and verbal communication, and problem-solving skills. 

• Proficiency with CRM systems, Microsoft Office Suite, and call center technology. 

• Ability to motivate and inspire a team in a fast-paced environment. 

• A flexible schedule including weekends, holidays, and seasonal peaks. 

• Passion for creating memorable guest experiences and maintaining high standards of service. 

Perks of Working with Us 

• Competitive pay and Paid Time Off. 

• Employee discounts at park attractions and dining venues. 

• Opportunities for professional growth and development. 

• Work in a fun, collaborative, and scenic environment. 

• Supportive leadership team invested in your success. 

• 401K Retirement Plans 

• Health, Vision, Dental, and Life Insurance.  

About Us 
Anakeesta is an award-winning mountaintop adventure park in Gatlinburg, TN, offering guests unique experiences amidst stunning natural beauty. We are committed to creating a safe, fun, and memorable environment for both guests and staff. 

"Be a Breath of Fresh Air" 

Salary : $22 - $25