Guest Service Supervisor

Want to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!

Join the Anakeesta family, build your career and discover the magic in the mountains!

Anakeesta is seeking a Guest Service Supervisor. They are the first point of contact with our guests and represents our image to the public. This role oversees the guest service and ticketing team. They are our ambassadors of adventure, entertainment, magic, and excitement, providing a memorable representation of the experiences to be had at Anakeesta!

Responsibilities

· Interview, train, and develop associates to assist in the day-to-day operations.

· Review schedule to make sure the department is staffed properly, and it is published in a timely manner.

· Ensure that ticket sales agents are efficiently processing ticket, season pass, and activity sales.

· Ensure the staff are aware of what attractions are open, what attractions are closed and why, ensuring that they have scripts that assist them in providing informative and appropriate answers.

· Maintain cleanliness of all areas visible to guests.

· Ensure opening/closing procedures and checklists are completed.

· Updating all the information spreadsheets needed for company/department tracking of sales and visits.

· Work with other departments to provide the best guest services possible.

· Work with VIP guests to ensure that they move through the system promptly.

· Assist with budgets and forecasting to hit budget numbers.

· Ensure all staff are trained to help with the control and efficiency of the ticket lines, lift lines, and crowd control.

· Counsel staff members when needed.

· Record information and complete Incident Injury Reports. Notifies Director and Manager of Guest Services, MODs, and Safety Manager of all incidents.

· Ensure that all staff are greeting and engaging with guests.

· Ensure that all scanning locations are operational and accurate for head count.

· Monitor all comments and complaints and respond within 24hrs, reaching out to the department heads to inform them on the comment/complaint for training purposes.

· Other duties as assigned.

Qualifications

· Exceptional communication skills, leadership, problem solving, and organizational skills.

· Previous supervisory experience preferred

· Relevant work experience in sales, guest services in the hospitality, theme park or travel/tourism market preferred

· Ability to perform multiple tasks in a fast-paced work environment, have a sense of urgency to complete projects and be detail oriented required

· Professional, friendly, and a positive-solution oriented attitude required

· Experience in training, development and counseling of employees

· Available to work days, nights, weekends and holidays

Physical Requirements

• Able to lift up to 15 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl

• Must be able to stand and/or walk for long periods of time on uneven ground

• Must be able to sit at a desk and computer workstation for up to 8 hrs a day

• Able to work in all-weather conditions.

Perks

· Work with an enthusiastic team and create lasting memories

· Free parking

· Competitive pay

· Paid time off

· Medical, dental, and vision Insurance

· Life insurance

· 401K

· Free admission for employees and their immediate family

· Employee discounts on food and merchandise

· Generous pass exchange program with area attractions

If you believe you meet the qualifications above and have an interest in joining the Anakeesta team, please apply online.

Salary : $18