Are you a friendly, organized, and customer-focused individual with a passion for hospitality? The Anacortes Inn is searching for a dedicated new team member to join our front desk! If you love making guests feel welcome and are ready to contribute to a vibrant atmosphere, we invite you to apply.
Guest Service Representative: Key Responsibilities
The Front Desk Agent plays a crucial role in ensuring guest satisfaction and the smooth operation of the hotel. This position requires a professional and friendly demeanor, strong organizational skills, and the ability to multitask effectively.
Guest Services:
Warmly greet guests upon arrival.
Efficiently and accurately handle guest check-ins and check-outs.
Provide comprehensive information about hotel amenities, services, and local attractions.
Professionally address guest inquiries, requests, and complaints, striving for satisfactory resolutions.
Assist guests with reservations, including new bookings and modifications.
Operational Duties:
Maintain accurate guest records and ensure the confidentiality of personal information.
Process payments securely and adhere to all cash handling procedures.
Promptly and professionally answer incoming phone calls, directing them to the appropriate department or individual.
Ensure the front desk area remains clean, organized, and presentable.
Interdepartmental Collaboration:
Collaborate effectively with other hotel departments to guarantee an exceptional guest experience.
Actively contribute to efforts aimed at improving hotel departments and facilities whenever possible.
Skills & Experience
Prior experience in hospitality, retail, or customer service
Exceptional verbal and written communication abilities
Excellent interpersonal skills for seamless guest interactions
Capability to manage challenging situations with patience and professionalism
Eagerness to learn new systems and processes
Strong attention to detail and organizational proficiency
Aptitude for working effectively in a fast-paced environment while remaining composed
Reliability and punctuality, with flexible scheduling availability
Familiarity with hotel management software is a plus
Multilingual skills are an asset but not required (ability to communicate effectively in multiple languages)
If you're eager to contribute your skills to a team dedicated to exceptional guest experiences, we encourage you to apply and become a part of the Anacortes Inn family. Located in the beautiful Pacific Northwest, our historic Anacortes Inn stands as one of the premier properties in the area, offering the perfect retreat for leisure, family, and business travelers alike.
