What are the responsibilities and job description for the Fleet Support Engineer position at An On-demand, Autonomous Ride-hailing Company?
HireArt is assisting an on-demand, autonomous ride-hailing company in hiring a Fleet Support Engineer who will actively contribute to the operational uptime of the company's fleet.In this role, you'll diagnose complex hardware/software-related issues impacting live fleet operations, interface with cross-functional engineering teams to drive resolution, act as an escalation point for field technicians, capture the troubleshooting details, and place them in the internal knowledge database to support future recovery and root-cause analysis. This role will require flexibility to work nights or weekends as needed with advanced notice.We are looking for someone who has a bachelor's degree and a minimum of 8 years of relevant experience (e.g., transportation, aerospace, or autonomous vehicles). Ideally, you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting in an operations-driven environment.As a Fleet Support Engineer, you'll:Act as the point of contact for real-time escalation from technicians on fleet issues with a focus on restoring vehicle uptime quickly.Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed or resolved, including lessons learned from post-incident reviews.Establish diagnostic procedures to expedite troubleshooting in the future and reduce mean time to repair (MTTR).Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.Work with engineering design to improve tooling and detection of issues.Work to implement effective countermeasures across the fleet following field recovery.Define/capture required data points to validate issue resolution.Occasionally travel within the U.S. to support various operational locations.
Salary : $88