What are the responsibilities and job description for the Client Services Technician position at An On-demand, Autonomous Ride-hailing Company?
HireArt is helping an on-demand, autonomous ride-hailing company hire a Client Services Technician to support end users across the organization.In this role, you’ll field incoming support requests, triage and prioritize issues, and ensure all tickets are resolved or escalated promptly. You’ll provide hands-on, executive-level, and day-to-day help desk support, maintaining a high level of professionalism and customer service.The ideal candidate is proactive, technically savvy, and able to manage multiple support channels in a fast-paced environment.As a Client Services Technician, you will:Provide onsite support five days a week.Manage Tier 1 support requests via email, Slack, and Jira/ServiceNow tickets.Work and track issues in internal ticketing systems.Escalate issues to other IT staff as needed.Identify and report support trends and recurring issues.Create, manage, and troubleshoot accounts and access in Active Directory.
Salary : $42 - $47