What are the responsibilities and job description for the Fleet Support Engineer - Compute position at An Autonomous Mobility Company?
HireArt is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer to provide field technical support focused on the reliability and performance of fleet vehicles.In this role, you’ll serve as a subject matter expert in compute systems, supporting Tier 2 (regional) fleet support engineers on complex escalations. You will identify reliability gaps, reduce repair and escalation times through improved tooling and documentation, and provide critical feedback to hardware engineering teams to improve system design.The ideal candidate is technically strong, analytical, and comfortable diagnosing complex issues across hardware, firmware, and software systems in a fast-paced operational environment.As a Fleet Support Engineer, you'll:Serve as the primary point of contact for Tier 2 escalations involving compute system issues, including GPUs, PSUs, SSDs, and networking components.Conduct detailed log analysis to identify hardware, software, tooling, and process failures across fleet vehicles.Develop and maintain troubleshooting guides for Tier 1 and Tier 2 support teams to enable consistent diagnostics across service depots.Lead deep-dive investigations into new or complex failure modes using root cause analysis methodologies such as 7-Step or 8D problem-solving techniques.Develop short-term mitigations and long-term corrective actions to improve vehicle safety and system reliability and prevent recurring issues.Perform hardware bring-up and validation procedures for new vehicle components.Monitor fleet-wide telemetry to identify early indicators of hardware degradation or firmware/software regressions before they become critical failures.Drive closed-loop feedback by translating field failure data into engineering change requests that improve subsystem design.Travel domestically as needed to support fleet operations.
Salary : $67