What are the responsibilities and job description for the Customer Support - Rider Operations position at An Autonomous Mobility Company?
HireArt is helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles.Available Shifts:*Candidates should have flexibility with shift preference.9:30AM-6PMWed-SunThu-MonFri-TueSat-Wed5:30PM-2AMWed-SunThu-MonFri-TueSat-WedAs Customer Support - Rider Operations, you will:Provide live rider support before, during and after missions through a variety of support channels.Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions.Assist with testing and data collection.Uphold a safety-centric, inclusive, and open-communication culture.
Salary : $25
