What are the responsibilities and job description for the Customer Service Representative position at Amynta Group?
We’re thrilled that you are interested in joining us here at the Amynta Group!
The Amynta Group, is currently seeking experienced Bilingual and Non-Bilingual CustomerService Representatives for its Fort Worth, TX call center location. The Customer Service team will be responsible for handling all incoming calls from our customers. The Customer Service and Claims Department is a fast-paced environment where we strive to provide exceptional customer service. We are seeking energetic employees who possess a pleasant attitude, have prior call center phone skills, can answer incoming calls with a smile in their voice, while multi-tasking on claims at the same time, and who work well with other team members.
Above market starting pay!
Full Benefits within 30 days!
Start a new career in an ever-growing industry!
The Amynta Group, is currently seeking experienced Bilingual and Non-Bilingual Customer
Service Representatives for its Fort Worth, TX call center location. The Customer Service team will be responsible for handling all incoming calls from our customers. The Customer Service and Claims Department is a fast-paced environment where we strive to provide exceptional customer service. We are seeking energetic employees who possess a pleasant attitude, have prior call center phone skills, can answer incoming calls with a smile in their voice, while multi-tasking on claims at the same time, and who work well with other team members.
Above market starting pay!
Full Benefits within 30 days!
Start a new career in an ever-growing industry!
Qualifications:
- Minimum of 2 years of experience working in an inbound call support role
- Customer service interaction within a customer support work environment
- Analytical and able to assist with customer requests
- High school diploma or GED
- Self-starter with strong attention to detail
- Excellent verbal communication skills
- Ability to research and work independently
- Active listening skills within a work environment
- Experience with Microsoft Word, Excel and Outlook
- Proper grammar and writing skills to ensure concise communications
- Ability to multitask within various software applications
- Bilingual preferred
Responsibilities (Specific tasks, duties, essential functions of the job)
- Handle high volume of nationwide inbound customer care calls in a timely manner
- Utilize computer technology to document customer interactions
- Research and verify warranty contracts pertaining to existing customers
- Gather customer's key information, verify key aspects and then determine a resolution
- Handle customer related questions in a timely manner
- Identify and assist with any customer-based requests
- Identify and escalate priority issues per customer interactions after de-escalation steps
- Assures that appropriate documentation is maintained or updated regarding customer information
- Ensure customer satisfaction by addressing all aspects of customer related concerns
- Adhere to quality assurance guidelines and expectations
- Ability to prioritize and multi-task in order to complete work tasks effectively
- Required to learn and retain all aspects of company related product knowledge
- Stay current and proficient with all client-based systems and software
- Adhere and maintain daily key performance metrics
- Adhere to assigned work schedule and hours based on business needs
- Ensure clear understanding of all required monthly performance metrics
- Required to adhere to all documented procedures and guidelines related to customer support
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.