What are the responsibilities and job description for the Desktop/ Tech Support- ONSITE position at Amtex System Inc.?
Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Desktop/Tech Support
Description: Job tile: Desktop Support/tech
Description: Job tile: Desktop Support/tech
Location: NY, NY
Duration: 3 month contract to hire
Duration: 3 month contract to hire
W2- Need candidates authorized to work for any employer, cannot sponsor
100% onsite M-F 9am-5:30pm
• Presents well, has a Professional presence while remaining personable
• Ability to deal with Executives
• Ability to provide VIP White glove service
• Exemplary customer service skills (verbal and written)
• Onsite (not hybrid or remote) with some local travel
• Works well independently as well as in a team setting
• Flexible and able to readjust due to changing priorities in an Executive environment
• Ability to manage multiple competing priorities and prioritize effectively
• Good time and task management skills
• High level of emotional intelligence
• Mobile device computing skills
• Basic hardware, network, and telecom troubleshooting and support
• Microsoft 365 knowledge
• ServiceNow and Ivanti experience a plus
• Ability to perform Root Cause Analysis
• Experience working with processes and procedures in a large organization preferable
• Re-images computers, performs data migrations and restorations
• Proficient Windows and Mac troubleshooting and support
• Conducts remote problem solving as needed
• Growth mindset
• Able to lift 50 lbs. unaided
• Years Exp: 5 - 10
• Reports to: Sr. Manager