Program Manager

Salary: $32-40/hr

Job Summary

The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

Responsibilities

Relationship Management

• Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services
• Works with site Lead PM to provide revenue forecasting by account.
  
  

Customer Experience & Satisfaction:

• Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
• Provide verbal and written communication to customers to ensure expectations are met.
  
  

Tactical Business Execution:

• Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
• Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
  
  

Commercial/Contract Management:

• Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).
  
  

Qualifications

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).