PROGRAM MANAGER - MANUFACTURING

JOB SUMMARY
The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

RESPONSIBILITIES

Relationship Management

• Understands client offerings and directs the customer appropriately towards additional or alternative client services
• Works with site Lead PM to provide revenue forecasting by account.

Customer Experience & Satisfaction:

• Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication) 
• Provide verbal and written communication to customers to ensure expectations are met. 

Tactical Business Execution:

• Serve as the primary site liaison between the company and the customer to ensure customer requirements are met. 
• Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.

Commercial/Contract Management:

• Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs). 

QUALIFICATIONS

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry. 
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience in managing customer revenue growth and commercial management/execution. 
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).