Administrative Assistant/Office Manager – Medical Liability

Administrative Assistant/Office Manager – Medical Liability

Location: Allen/Dallas TX Reports To: Executive Vice President of Claims and Litigation Department: Claims Employment Type: Full-Time

Position Overview

Medical Malpractice insurance company needs administrative assistant to the claims department, to include intake, review, and set up of all new claim files and providing synopsis of same to assigned in house claims analyst. The claims admin will also respond to phone calls and email requests from in house claims attorneys as well as requests from outside defense counsel on policies. In office management includes ordering supplies, answering phones, and keeping current on in-house office meetings. 

Prefer someone who has worked in a professional liability and/or general liability company and provided admin assistance to attorneys and claims analysts.

Key Responsibilities:

·         Assist claims analysts with setting up new claims, to include log entry, review of pleading and/or claim letter, and setting up VPN files.

·         Pull policies, as may be directed by in-house claims analysts and send to coverage counsel, insured and/or defense counsel as directed.

·         Participate in discovery requests for policy information as may be requested by claims analyst.

·         Keep current forms folder, and dedicated VPN folders for all claims’ functions.

·         Knowledge of Legal Tracker for invoicing and/or vendor review.

·         Keep ongoing diary/log of activity in claims including opening/closing of new cases, and probable claim events.

·         Answering phone, reception for visitors, ordering office supplies.

Qualifications:

·      Knowledge of insurance market (underwriting and claims)

·      High volume of cases reported weekly, and person must be able to complete entry and all files set up efficiently.

·      Highly skilled in data-based systems such as excel, word processing, spreadsheets, etc.

·      Ability to analyze problems and make effective decisions.

·      Must be highly organized and work independently and efficiently.

·      Excellent communication skills and ability to work with claim team members, clients, brokers, and senior leadership.

·      Prefer experience in review of medical malpractice policies.

·      Knowledge of accounts payable for attorney invoices, expert fees, and vendors is helpful, but not required.

What We Offer

• Competitive compensation package
• Performance-based incentives
• Comprehensive benefits including health, dental, vision, and retirement plans
• Opportunities for professional development and industry leadership
• A mission-driven culture focused on protecting healthcare professionals and improving patient safety