Account Director

Account Service – Springfield, Massachusetts

Department: Account Service

Employment Type: Full-Time

Minimum Experience: Mid-level

Compensation: Starting at $65,000

Position Details

This position is in-office in Springfield, MA. We are a full-service marketing agency serving clients in a variety of industries including retail, healthcare, banking and financial, insurance, manufacturing, political, and non-profits. We seek a dynamic, responsible, and customer-focused individual to join our account team. This is not a telecommuting opportunity.

Are you passionate about working with various clients and managing key accounts? Are you a detail-oriented individual who goes the extra mile to see a client—and your team—succeed? The role is responsible for being the day-to-day project contact with clients, creative teams, other internal subject matter experts, and external agency partners. You'd work with senior team members and others on the client services team and work integrally with all internal team members to facilitate the creation of great work. You'd work with a specific group of our great clients.

Responsibilities

• Key account liaison for specified clients
• Establish relationships with client contacts
• Attend client meetings
• Create meeting agendas, recaps, and status reports
• Contribute to developing sound creative briefs
• Manage multiple projects and support others on the strategic direction of client work
• Craft business communications to clients, vendors, and other external stakeholders
• Conduct basic analysis and presentation of client's business results
• Proofread and edit client deliverables prepared by other writers in support of your client accounts
• Work with internal departments to manage in-house creative deliverables, including timelines, deadlines, and presentations
• Complete administrative duties such as status reports and contribute to thoughtful proposals and presentations
  
  

Must Possess

• A passion for all facets of communications
• Strong organizational, presentation, and writing skills
• Exceptional attention to detail
• Critical thinking skills
• Great proofreading skills
• Ability to organize and prioritize multiple key accounts simultaneously and meet strict deadlines
• Talent to develop rapport with clients through providing day-to-day client contact, managing the relationship & expectations, and troubleshooting with vendors when necessary
• Strong verbal and written communication skills
• Ability to work independently and cooperatively with a team in a creative and fun working environment
• Ability to receive and grow from constructive feedback from the team and clients
• Exhibit a sense of urgency and a strong commitment to quality
• Integrity, professionalism, discretion, and ability to maintain confidentiality
• Understanding of agency capabilities, vision & mission, and utilizing agency resources/tools appropriately and efficiently
• Proficiency in Microsoft Office Suite
  
  

Hiring Requirements

• Bachelor's degree in communications, business administration, marketing/advertising, or related field
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• HubSpot Inbound Marketing a plus
  
  

If this describes you, send us your resume with a cover letter of why we should meet.

We strive every day to be amongst the ranks of world-class professionals and leaders, and that is why every team member must complete the Performance Dynamics Program. Great benefits include health, life, and 401(k). Fun and creative working environment. Awesome clients. If you think you've got what it takes to be one of the best, we want to hear from you.

Great benefits include PTO, health, life, and 401(k). Fun and creative working environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.

Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.