Implementations Manager

About ampliFI Loyalty Solutions

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. At ampliFI, we're always looking for exceptional individuals who share our relentless commitment to excellence and embody our core values of Integrity, Curiosity, and Advocacy.

The Opportunity

The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery Client Success and Development and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks.

This individual acts as a Client Delivery project manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time. Responsible for coordinating and actively participating in meetings, communicating clearly, creating and managing associated project plans while providing a high level of internal and external customer service.

How You Will Contribute

• Manage complex client implementations and projects
• Act as a Subject-Matter Expert (SME) on products and services
• Document and improve the department's project delivery standards
• Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams
• Obtain and share key insights with clients and internal teams
• Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors.

Skills & Qualities We're Looking For

• Reliable execution and articulation in documentation, presentation, and proactive outreach.
• Application of project management methodologies to oversee and coordinate multiple projects simultaneously.
• Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast-paced environment.
• Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions.
• Ability and desire to become subject-matter expert for company's products and services.
• Strict adherence to detail and strong organizational skills
• Highly collaborative partner capable of engaging and coordinating effectively with diverse teams

Required Education and Experience

• Bachelor's degree or equivalent in relevant work experience
• Minimum 3 years project management, preferably within payments
• Minimum 2 years leading or managing corporate initiatives
• Minimum 1 year card processing, issuing and/or loyalty/rewards
• Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

Preferred Experience

• Experience in Financial services, card payments and / or issuing, or rewards and loyalty
• Experience in Implementations and/or project management
• Shown success in effectively driving and delivering projects
• Familiarity with Jira and Confluence for project tracking and documentation
• Experience with Salesforce or other CRM systems
• Ability to represent technical delivery tasks to non-technical and\or business resources

Work Environment

This job operates in a work from home environment, unless located in the Chicago area. You must reside in one of the following states to be considered for this position:

Location ampliFI's corporate office is located in Naperville, IL. This role is available for remote work. In order to be considered for a remote role at ampliFI Loyalty Solutions, primary residence must be in one of the following states: AZ, CO, FL, GA, IL, IN, MA, MT, NE, NH, NJ, NY, OH, PA, SC, TN, TX, UT, VA, WI

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Occasional light lifting is required.

Travel

Occasional out-of-area and overnight travel may be expected.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

What We Offer

• Competitive salary
• Potential for bonus opportunity based on individual performance and company achievements
• Medical, Dental, Vision Benefits
• 401(k) and 401(k) Employer Match
• Employer Funded Insurance, Short & Long Term Disability
• Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care
• Voluntary Café Plans including parking and transit
• Flexible work hours in a hybrid environment.
• Opportunities for professional development and growth.
• Paid Time Off including holiday, vacation and personal time
• Parental Leave
• Employee Assistance Programs
• Snacks and a Gym onsite

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $80,000 to $100,000.

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.

Salary : $80,000 - $100,000