What are the responsibilities and job description for the Customer Service Representative position at Amphenol RF?
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
- Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
- Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C’s.
- Maintain and update customer master data, pricing, and delivery terms in ERP systems.
- Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
- Handle customer complaints and process returns and credits in a timely manner.
- Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
- Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
- Provide backup within the Customer Service team as required.
- Build sustainable relationships of trust through open and interactive communication.
- Adhere to company procedures, guidelines and policies.
- Any other Ad hoc duties as assigned by Customer Service Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
- Associate’s degree preferred, with 2–4 years of related experience—ideally in a manufacturing or high-tech environment.
- Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
- Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
- Hands-on experience with EDI transaction sets preferred.
- Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
- Positive attitude, reliable, highly organized and a strong attention to detail required.
- Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
