What are the responsibilities and job description for the Service Engineer position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Service Engineer
Location(s): Chester, VA
Job Summary:
Seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI infrastructure. This is a customer-facing, hands-on role responsible for maintaining server uptime, troubleshooting hardware issues, performing repairs, and supporting critical data center operations. Prior AI platform experience is not required; strong server and data center experience is essential.
Key Responsibilities:
- Provide on-site support for enterprise server and data center hardware.
- Install, configure, maintain, and repair server systems.
- Perform server builds, hardware swaps, component replacements, and firmware updates.
- Troubleshoot hardware, firmware, and operating system issues.
- Execute preventive and reactive maintenance activities.
- Follow established plans of action (POA) for issue resolution.
- Document service activities and maintain accurate technical records.
- Collaborate with customers and internal technical teams.
- Participate in on-call rotations and occasional off-hours support.
Required Qualifications:
- 3-5 years of experience supporting enterprise servers, field services, or data center environments.
- Hands-on experience with:
- Server builds and deployments
- CPU, memory, power supply, GPU, and server replacements
- Server hardware troubleshooting
- Experience with Linux operating systems.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently in customer environments.
- Associate's or Bachelor's degree in IT or equivalent experience.
- Ability to lift up to 50 lbs.
- Willingness to work on-site, on-call, and flexible schedules.
Preferred Qualifications:
- Experience with water-cooled servers.
- Dell or other OEM hardware certifications.
- Personal PC building experience.
- Familiarity with AI server platforms.
- Experience working in mission-critical enterprise environments.
Required Skills:
- Data Center Support
- Server Hardware
- Dell Servers
- Server Installation & Deployment
- CPU Replacement
- Memory Replacement
- Power Supply Replacement
- GPU Replacement
- Firmware Updates
- Linux
- Hardware Troubleshooting
- Documentation
- Customer Support
- Field Service
Additional Information:
- Candidates should reside within approximately 45 minutes of the work location.
- U.S. Citizenship is required.
- Extension and contract-to-hire opportunities available.
- Weekly project touchpoint meetings are required after onboarding.
Work Schedule:
- Monday-Friday, 08:00 AM - 05:00 PM (Occasional shift changes and on-call support required).
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.