What are the responsibilities and job description for the NonIT-Call Center Customer Service Professional based at Charleston - SC - 29406 position at Ampcus Inc?
Company Description
Ampcus Inc., headquartered in Chantilly, Virginia is certified by SBA, USPAACC, WBENC. VMSDC as a leading 8(a), Minority and Women owned Professional services and Staff Augmentation firm. Our repeat business rate with our various clients has been remarkable and the extension of contracts with various clients stands testimony to our high commitment levels. Ampcus is proud of our high employee retention rate thereby ensuring that the work performed at our various client sites is smooth and efficient at all times.
Job Description
Hello,
We have an URGENT opening for NonIT-Call Center Customer Service Professional based at Charleston - SC – 29406 with our direct client. Kindly let me know if you would be interested.
Role: NonIT-Call Center Customer Service Professional
Duration: 4 months
Location: 2401 Mall Drive- North Charleston SC 29406.
ID: VZTJP00035756
Rate: $8/hr. on W2
Open positions: 14 positions
Customer Financial Services (CFS) 800 Line - Representative Charleston
Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100 per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention.
Call center hours are 7:00 a.m. – 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business.
If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; a great percentage of contingent employees move into permanent positions within the company.
Thanks and Regards,
Heena Chauhan | Senior Recruiter | Ampcus Inc
Office: 562-786-5645 (Direct)
703-956-6996 (Fax)
14900 Conference Center Dr
Suite 230, VA 20151
Qualifications
Potential Candidates Qualifications:
• Associate’s degree or equivalent work experience
• Call center, customer service or collections experience preferred but not required
• Customer service experience in Hospitality, Retail or Banking will be considered
• Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills
• Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues.
• Strong interpersonal and communication skills
• Be comfortable multi-tasking; using a computer terminal to gather and research information
• Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.
Additional Information
Position: Java Developer
Locations: Warren NJ 07059
Duration: 06 months Contract
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