What are the responsibilities and job description for the IT Solutions Engineer (Expert) position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: IT Solutions Engineer (Expert). Location: Oakland, CA. Summary:
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
- We're seeking a Bentley APM contractor/consultant with deep platform expertise to help configure and extend our Bentley APM solution, support release upgrades, and build internal capability through hands-on training and upskilling.
Key responsibilities:
- Provide technical leadership and hands-on configuration in Bentley APM (data model/config, rules/logic, workflows, health/risk frameworks, dashboards/reports as applicable).
- Design and implement new Bentley APM solutions/use cases aligned to Electric Operations asset and maintenance processes.
- Lead and support upgrade activities to new Bentley APM releases, including impact assessments, configuration changes, regression testing support, and cutover/go-live support.
- Troubleshoot production issues, perform root-cause analysis, and recommend performance/stability improvements.
- Partner with internal IT and operations stakeholders to translate requirements into Bentley APM configurations and technical designs.
- Create documentation (configuration guides, runbooks, upgrade notes, admin SOPs).
Required qualifications:
- Proven experience as a Bentley APM SME with multiple implementations and/or significant production support experience.
- Strong technical depth: configuration, troubleshooting, environmental support, and release of upgrade experience.
- Experience working in a utility environment (electric preferred) and familiarity with asset and maintenance processes.
Training and upskilling responsibilities:
- Develop and deliver structured training for internal staff (admin, analysts, support engineers, and key power users).
- Run hands-on workshops: configuration, troubleshooting, upgrade readiness, and best practices.
- Create reusable training materials: slide decks, exercises, checklists, and "how-to" guides.
- Coach internal team during real work (pairing sessions) so knowledge transfers beyond classroom training.
Preferred:
- SAP exposure (integration touchpoints, work management concepts).
- Experience with integrations and data flows (APIs/ETL, data warehouse/lake, reporting tools) in an APM context.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.