What are the responsibilities and job description for the Enterprise Technology Systems Analyst - Network Support. position at Ampcus, Inc?
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Enterprise Technology Systems Analyst - Network Support. Location: Merrifield, VA. Job Description:
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
- This position will provide Network technical support for the Client Operations End-of-Life Cisco switch replacement project across 200 branches globally. Provide Cisco switch configuration, troubleshooting, wiping of old devices before eWaste, as well as coordination of multiple sites daily which includes the coordination of internal and external resources, change tickets, project documentation, vendors that provide onsite technical support, remote hands, and branch support personnel during migrations.
- Experience managing and coordinating sites in multiple time zones while conducting on-time delivery of project goals is paramount.
Responsibilities:
- Performs Cisco switch configurations, upgrades, patches, troubleshooting.
- Utilize multiple monitoring applications to ensure optimal system performance.
- Respond to alerts and alarms, identifies and corrects problems before or after network migrations.
- Create and work on tickets in a service management application and monitor ticket queues.
- Create, manage, and coordinate end to end change tickets for all migrations.
- Troubleshoot and escalate incidents and problems.
- Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria.
- Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
- Work with others to update and document technical procedures.
- Maintain, configure, and perform preventive maintenance to various network equipment.
- Maintain and configure network circuits at remote sites to include turnup, turndown, and troubleshooting.
- Perform other related duties as assigned.
- May be assigned to other tasks based on need.
Qualifications - Knowledge, Skills, and Abilities:
- Knowledge and experience of Cisco networking include routers and switches including creating and managing VLAN's.
- Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: EIGRP, Metro Ethernet, TCP/IP, SDLC, RS232, BGP.
- Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel.
- Previous work experience performing similar migrations of networking equipment across hundreds of geographically dispersed sites.
- Highly organized and detail oriented and able to manage multiple project tasks and migrations per shift/day.
- Ability to troubleshoot network connectivity issues as well as troubleshooting via remote support personnel.
- In-depth experience and technical training in WAN/LAN communications including demonstrated experience installing, configuring, troubleshooting and maintaining Cisco routers and switches.
- Experience with installation and deinstallation of branch office networking circuits, setting up VLAN, WAP, and managing an internal and external ticket queue with vendors.
- Experience in administrative or technical positions demonstrates the ability to interpret and follow, policies, procedures, and instructions.
- Experience that demonstrates dependability, productivity, and accuracy.
- Demonstrated analytical and problem-solving skills.
- Effective verbal and written communication skills.
- Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets and create and manage end-to-end change tickets for branch migrations.
- Ability to work independently and as part of a team.
- Ability to work under pressure (urgent problems, deadlines, changing priorities).
Desired:
- Bachelor's degree in information technology or the equivalent combination of training, education, and experience.
- CCNA or CCNP certifications.
- Experience in presenting technical solutions and/or recommendations.
- Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues.
- Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems.
- Advanced skill in diagnosing and troubleshooting issues.
- Advanced research, analytical, and problem-solving skills.
- Knowledge of Client's operations.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.