Customer Service Rep-Lincare

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Service Rep-Lincare

Location(s): Jacksonville Beach, FL

Job Description:

• work directly with medical professionals and physicians to facilitate patient care.
• advocate for and work in lockstep with chronic patients.
• work for an organization that rewards success and fosters a culture of promotion.

Job Responsibilities include:

• provide outcome-based solutions for our physician referral sources and existing patient population.
• Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments.
• Prepare and analyze the billing and setup paperwork for patient services.
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
• Recommend potential products or services to management by collecting patient information and analyzing customer needs.
• Actively participate in the training of new customer service and sales personnel.

Requirements:

• High school diploma or GED preferred.
• Proven work experience required.
• Ability to learn and apply market and product information, as well as patient billing and insurance requirements.
• Multitasking capabilities.
• Computer and technological literacy.
• Positive and professional personal image.
• Must have previous medical fax processing experience.

Physical Demands:

• This employee must occasionally lift and/or move up to 25 pounds.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.