Director of Claims and Legal Risk

Who We Are

AMPAM Parks Mechanical specializes in multifamily residential construction. The company’s core strength is

its design-build model that allows clients to minimize risk, shorten construction schedules, and accelerate

building occupancy.

Job Summary

The Director of Claims & Legal Operations is responsible for leading AMPAM’s end-to-end claims management function

across both employee-related matters and construction-related disputes. This role serves as the primary liaison between

AMPAM and external legal counsel, ensuring all claims are proactively managed, strategically positioned, and efficiently

resolved.

This is a highly cross-functional leadership role that partners with Finance, Operations, HR, and Safety to reduce risk

exposure, improve outcomes, and drive accountability across the organization. The ideal candidate is a strong operator

with deep claims and construction experience who can manage complexity, influence stakeholders, and bring structure

to a fast-paced environment.

Key Responsibilities Include: (But not limited to the following)

Claims Management – Employee Matters

• Oversee all employee-related claims, including:
  • Workers’ compensation
  • Wage & hour claims
  • Employment-related disputes
• Partner with HR, Safety, insurance carriers, and TPAs to ensure timely reporting, documentation, and resolution
• Identify trends and partner cross-functionally to mitigate recurring risks

Claims Management – Construction Matters

• Lead management of all construction-related claims, including:
  • Contract disputes
  • Change order disputes
  • Delay claims
  • Back charges and defect-related issues
• Partner with Operations and Project Teams to ensure proper documentation and claim positioning
• Support pre-claim strategies to minimize escalation and financial exposure

Legal Coordination & Oversight

• Serve as the primary point of contact for all external legal counsel
• Coordinate and manage legal strategy in alignment with company priorities
• Monitor attorney performance, responsiveness, and cost efficiency
• Ensure consistency and visibility across all active legal matters

Financial & Risk Oversight

• Maintain a consolidated view of all claims, including exposure, reserves, and financial impact
• Partner with Finance to support forecasting and risk assessment
• Identify opportunities to reduce claims costs and improve outcomes over time
• Support insurance renewal and risk transfer strategies with data-driven insights

Process, Systems & Reporting

• Develop and maintain standardized claims tracking and reporting tools
• Ensure all claims have clear ownership, status, and next steps
• Improve documentation practices across Operations, HR, and Safety
• Provide regular reporting to executive leadership on claims status and trends

Cross-Functional Leadership

• Partner with HR, Safety, Operations, and Finance to drive alignment and accountability
• Promote a culture of ownership in addressing and resolving issues
• Escalate risks appropriately and ensure timely decision-making

Qualifications

• 10 years of experience in claims management, risk management, or legal operations
• Strong experience in the construction industry required
• Demonstrated experience managing both:
  • Employee-related claims (workers’ comp, employment)
  • Construction-related claims and disputes
• Experience managing external legal counsel and insurance partners
• Strong understanding of construction contracts and claims processes
• Financial acumen with the ability to assess and communicate risk exposure
• Excellent organizational, communication, and stakeholder management skills

Preferred Background

• Experience with a general contractor, specialty contractor, or construction-focused organization
• Background in insurance, claims consulting, or construction litigation support (non-attorney)
• Experience working in a multi-entity or rapidly growing organization

Key Competencies

• Ownership and accountability mindset
• Strong problem-solving and decision-making ability
• Ability to operate both strategically and tactically
• Effective cross-functional leadership and influence
• High attention to detail with strong process discipline

Applicants must be currently authorized to work in the U.S. on a full-time basis without future employment sponsorship

Recruitment Agencies

To protect the interests of all parties, AMPAM WILL NOT accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AMPAM, including unsolicited resumes sent directly to AMPAM leaders/managers/coworkers or to AMPAM's database will be considered AMPAM property. AMPAM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Inquiries from external recruitment agencies should be directed ONLY to our talent acquisition team.