What are the responsibilities and job description for the Customer Service Rep Flexible Packaging position at Ampac Holdings, LLC?
In this role you will:
- Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations
- Manage orders from entry through shipment with a high level of accuracy and urgency
- Monitor inventory, order status, and shipments to ensure customer satisfaction
- Partner with production, quality, and logistics teams to ensure on-time fulfillment
- Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions
- Maintain accurate order, pricing, and shipment documentation
- Support continuous improvement initiatives and cross-functional collaboration
- Use customer systems and portals to manage real-time updates and reporting
Required:
- High school diploma or GED
- 2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion
- Strong communication and relationship-building skills
- Detail-oriented with excellent organizational skills
- Proficiency in Microsoft Office, word/excel and order management systems
- Ability to thrive in a fast-paced, deadline-driven environment
Preferred:
- Experience inflexible packaging or supply chain operations
- ERP system experience (M3 and AX a plus)
- Office-based role within a dynamic manufacturing setting
- Collaborative and fast-paced with cross-functional interaction
- Occasional overtime required to support business needs
- Exposure to plant environment (noise, temperature variation)
Physical Requirements
- Ability to stand for extended periods of time
- Lift up to 25 lbs. as needed to handle records and samples
- Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants
- Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive
- If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.