Aerospace Customer Service Rep

Johnson Service Group is looking for a Customer Service Rep who has experience in doing Excel (Vlook-up and pivot tables) and experience with purchase orders and invoices. Basic account management with department coordination (No retail or call centers). Responsible for accurate order execution, documentation control, and customer communication within an AS9100/AS9120-certified aerospace distribution environment. This is a Temp-Direct job in Chatsworth, CA.

Salary: $23.50 HR.

Position Purpose/Summary

This role serves as a transactional and service execution partner to Inside Sales and other departments by ensuring customer purchase orders are processed accurately, contract terms are followed, documentation is properly maintained, and delivery performance is supported. The focus of this role is disciplined order management, documentation integrity, and customer service excellence.

Essential Responsibilities/Duties

In compliance with AS9100/AS9120 requirements, the CSR is responsible for the following:

Order Processing & Contract Adherence

• Receive and review customer purchase orders for completeness and accuracy.
• Validate part numbers, quantities, pricing (per approved contract), and delivery requirements.
• Enter and maintain accurate order information in ERP system (SAP preferred).
• Issue order acknowledgements within defined service level timelines.
• Escalate discrepancies between purchase order and contract terms to Inside Sales or management.
• Manage open order reports and other tracking reporting required.
• Maintain revision control of customer contracts and pricing as directed.
  
  

Documentation & Record Control

• Ensure all customer documentation is retained and stored in accordance with document control procedures.
• Validate that required certifications, COCs, and documentation flow appropriately between departments.
• Maintain traceability of transactional records within ERP and shared systems.
• Support internal and external audits related to order processing and documentation integrity.
  
  

Customer Communication

serving as primary transactional point of contact for assigned accounts.

• Respond to order status inquiries in a timely and professional manner.
  
  

Job Description

• Provide shipment confirmations, tracking details, and documentation upon request.
• Communicate delivery changes or risks proactively in coordination with Operations.
• Represent the Customer Service function in customer meetings, required trainings, and formal service reviews, ensuring accurate communication and documented follow-up actions.
  
  

Delivery Performance Support

• Monitor open order reports and identify potential late deliveries.
• Coordinate internally with Warehouse, Purchasing, and Quality when order issues arise.
• Support continuous improvement of On-Time Delivery (OTD) metrics.
• Escalate supply constraints to appropriate internal stakeholders.
  
  

Portal & System Compliance

• Access and manage customer portals as required.
• Retrieve orders from portals and upload required confirmations or shipping data.
• Ensure portal compliance aligns with contractual and customer-specific requirements.
• Maintain accuracy in ERP data to prevent shipment or invoicing errors.
  
  

Accounts Receivable Coordination

• Notify customers of outstanding balances when requested.
• Coordinate internally to prevent credit holds impacting shipments.
• Support timely resolution of billing discrepancies.
  
  

Quality & Compliance Awareness

• Adhere to AS9100/AS9120 procedures applicable to order management.
• Participate in corrective action processes when order errors occur.
• Maintain confidentiality of customer information and contractual data.
• Follow all company safety and compliance policies.
  
  

Education/Experience

Qualifications Minimum Qualifications

• High school diploma or equivalent required.
• 1 years prior experience in Customer Service role with order management duties.
• 1-2 years’ experience of data entry
• Aerospace distribution or similar experience highly desired
  
  

Knowledge

• ERP system knowledge (SAP preferred).
• Understanding of customer contract environments.
• Familiarity with AS9100/AS9120 environments preferred.
• Ability to interpret customer purchase orders and contractual requirements.
• Basic knowledge of aerospace hardware terminology preferred.
• 3 years experience with aerospace hardware and fasteners
• Understanding and experience with placing purchase orders
  
  

Work Requirements

• Office environment within aerospace distribution facility.
• Frequent interaction with ERP systems and customer portals.
  
  

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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