What are the responsibilities and job description for the Patient Service Representative - Mark Stebbins Community Center position at Amoskeag Health?
Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections!
~ NEW Pay Rates, Same Great Career Growth! ~
Who You Are:
Amoskeag Health is seeking two full-time Patient Service Representatives who are organized, professional, and who enjoys interacting with patients and visitors. You take pride in providing a positive first impression, guiding patients smoothly through the intake process, managing schedules efficiently, and keeping the front office running seamlessly.
What You'll Do:
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Greet patients and guests and provide a welcoming first impression.
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Check in patients, verify demographic, insurance, and prior balance information, and update records as needed. Screen patients for ability to pay and set up payment plans according to facility guidelines.
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Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments.
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Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed.
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Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances.
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Coordinate monthly Medical Discount Card renewals and maintain related reports.
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Manage new patient requests from affiliated agencies and schedule appointments per protocol.
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Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries.
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Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol.
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Notify clinical staff when patients require assistance beyond your scope.
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Monitor waiting room activity to ensure patient safety.
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Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed.
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Complete mandatory safety-related and infection control in-services as designated by management.
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Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity.