What are the responsibilities and job description for the Call Center Representative position at Amoskeag Health?
Make a difference every day at Amoskeag Health, where we believe strong healthcare beings with strong human Connections!
~ Hybrid/Remote! ~
~ Multiple openings available! ~
We are excited to be growing our team as we continue to expand services and support our growing patient population.
Who You Are:
Amoskeag Health is seeking a dedicated Call Center Representative who is organized, professional, and a welcoming individual who enjoys interacting with patients. You serve as a positive first point of contact and are comfortable answering and routing calls, documenting phone notes, scheduling appointments, and assisting patients and other Amoskeag Health stakeholders to ensure smooth and efficient call center operations.
What You'll Do:
- Receive and distribute messages taken by answering service from previous night. Assist clinical staff in retrieving messages and distribute accordingly.
- Answer all incoming calls, handle/route as appropriate or take messages and distribute in a timely manner.
- Responsible for making reminder phone calls for missed appointments and other appointment related issues.
- Schedule patients in computer using the Electronic Medical Record (EMR) system Athena.
- Handle basic triage.
- Make outbound calls/notifications of normal results.
- Attend Call Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
- Attend and participate in other Health Center meetings, as directed. If absent, responsible for reading minutes of meeting and signing the documentation.
- Attend mandatory safety-related in-services as designated by Senior Management Team.
- Sensitivity to cultural diversity of population being served.
- Follow all Personnel Policies as described in Employee Orientation Handbook received at the time of employment.
- Other responsibilities as assigned by supervisor.