What are the responsibilities and job description for the Medicaid Enrollment Specialist position at Amoskeag Health?
Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections!
Who You Are:
Amoskeag Health is seeking a Medicaid Enrollment Specialist who is compassionate, organized, and passionate about helping people access essential services. You thrive in a customer-focused role where you can guide patients through the insurance enrollment process, explain benefits clearly, and provide personalized support to ensure access to care. As a trusted resource, you collaborate with patients, community partners, and internal teams, combining your administrative skills with meaningful community impact while training as a Certified Application Counselor.
What You'll Do:
- Provides enrollment assistance for uninsured children and adults to access subsidized, low cost and free health insurance programs through the health insurance Marketplace, New Hampshire Granite
- Advantage Program (Medicaid Managed Care), Medicaid, and the Children’s Health Insurance Program (CHIP).
- Generates weekly reports identifying individuals who are uninsured and provides weekly updates with changes in status or pending items. Submits monthly reports on the number of patients enrolled in
- Medicaid, NH Granite Advantage, the Marketplace, or sliding scale.
- Reaches out to patients who are uninsured and provides education on health coverage options in a fair, accurate and impartial manner.
- Demonstrates a commitment to fostering a culture of belonging and respect through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Provides information and assistance in a manner that supports cultural, socioeconomic and individual differences and ensures accessibility for individuals with disabilities. Communicates through language interpreters or special technology as needed.
- Provides timely referrals to other resources, such as Amoskeag Health Case Managers, the toll-free Marketplace Call Center, or to other state or local entities that can more effectively serve that individual.
- Provides referrals to any applicable office of health insurance consumer assistance or ombudsman to address consumer grievances, complaints, or questions about their health plan, coverage, or a determination.
- Coordinates patient education activities to raise awareness about coverage options on site and at community events
- Attends and successfully completes all required training programs to learn how to use NH-Easy, complete Medicaid and Marketplace applications; participates on ongoing conference calls, webinars, and other professional development opportunities.
- Safeguards data and maintain strict confidentiality of information.
- Accurately completes data entry for enrollment process and reports number of individuals served.
- Updates information about current insurance status into the patient registration system, and scans insurance card (if applicable).
- Assists patient with sliding scale discount if determined to be ineligible for insurance coverage, and updates patient registration system with accurate information about eligibility status and any future dates when that may change.