Business Development Manager

Role Mission:

Assist the North America (NAM), Sealing Sales Manager to achieve sales & profitability goals in the segments defined by the NAM Sealing Sales Manager, in accordance with both the sales plan and the operational plan, in order to guarantee the fulfillment of the business objectives of the sector in the geographical area. Reports to the NAM Sealing Sales Manager. May offer support and assistance with colleagues in Latin America as well that report through to NAM Sealing.

 Duties/Responsibilities of the NAM Sealing BDM: 

· Assist in managing the daily customer interactions, requirements, and needs when it comes to quoting, quote follow ups, PO issues, Accounts Receivable payment follow ups, etc.

· Be the bridge between Customer Service and the NAM Sealing Sales Manager for daily touchpoints and issue resolutions

· Plan, prepare, and schedule visits to assigned clients, and ensure information is provided to the NAM Sealing Sales Manager by preparing call reports & updating CRM

· Ensure compliance with the agreed annual sales plan and margin management within the limits set by the NAM Sealing Sales Manager & Global Sales Director

· Utilize social selling networks such as LinkedIn Sales Navigator, ChatGPT, etc. to forge new business, new contacts

· Ability to make “cold calls” when necessary to drum up business opportunities 

· Hunt for new business opportunities through all available techniques: current clients, prospective clients, clients that have not bought for several years, social selling (LinkedIn Sales Navigator), referrals, etc.

· Work closely with internal ACS contacts including Customer Service, Operations, Finance, Production Planning, Shipping/Logistics dept, etc. as necessary in order to manage business opportunities. (Ex: Quoting assistance, Margin management, client management, unpaid invoice collections/follow ups, etc.)

· Respond to customer requests regarding product technical specifications, prices, availability, and sample shipments

· Coordinate as required to ensure a quick and effective response to customer needs

· Contribute to resolving customer issues (complaints, delivery problems, payment problems) in partnership with Customer Service, Production Planning, and Finance to ensure customer satisfaction 

· Report relevant information about assigned customers/segments to the NAM Sealing Sales Manager - This includes market needs identified during sales visits, guiding the global segment strategy, and ensuring the alignment of ACS’s applications/products with market and customer needs

· Identify and develop joint solutions with customers or partner technical teams through meetings, ensuring technical product/application knowledge (with support from the Global Technical Team if needed). Translate customer needs into technical specifications to develop customized solutions for segment customer needs

· Coordinate with the team in Portugal for joint visits/travel, joint Webinar training sessions with clients, Marketing needs, etc.

· Provide feedback to monthly meetings, rolling plan initiatives, strategic cycle initiatives, etc. based on the information you have gathered

· Travel requirements: approx. ~35% (may vary month to month based on other projects and needs of the business); some months may require heavier travel and some months less travel. Be open to travel as needed and be able to obtain a valid Passport for International Travel.

· This position requires the candidate to be in the office unless traveling. This is not a remote / hybrid position.

****Other tasks as assigned by the NAM Sealing Sales Manager and/or the Global Sales Director**** 

• Minimum Requirements
• Bachelor’s degree in business, Sales/Management or equivalent
• 3 to 5 years in a similar Industrial sales type role (preferably from a Segment we currently work in such as Power Industry or Automotive)
• Be open and willing to travel
• Be able to obtain a valid Passport for International travel