The Fraud Analyst assists AMOCO in achieving its mission of "serving the financial needs of our members" by safeguarding the financial integrity and reputation of the credit union. Primary duties include assisting with alerts, emails, chats, and initiating member contact as needed, while assisting Fraud Investigators with monitoring and analyzing member transactions, detecting fraudulent activity, and taking appropriate actions to prevent and mitigate fraud risks. The incumbent is responsible for participating in education initiatives for both internal and external stakeholders on fraudulent activities, including emerging threats, common schemes, and prevention strategies. This includes delivering clear, relevant, and timely information to raise awareness, promote vigilance, and support the organization's overall fraud mitigation efforts.
Our Culture
AMOCO Federal Credit Union is 85 years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties
30% Reviews system-generation reports and alerts to identify suspicious activity across member accounts. Conducts daily monitoring of online account applications, ACH originations for new accounts, and transaction activity for high-risk accounts. Assist Fraud Investigators with potential fraud involving electronic systems, debit/credit cards, new accounts, check forgery, elder abuse, identity theft, money laundering, and account abuse.
25% Assesses fraud risk by reviewing returned checks and remote deposit capture exceptions. Assists Fraud Investigators with completion of case notes and other documents for Suspicious Activity Reports (SARs). Maintains documentation of case resolutions.
20% Monitors member transactions and profiles to detect anomalies and fraud indicators. Documents findings and takes action based on risk assessments. Utilizes fraud detection tools and databases to enhance monitoring. Prepares and presents reports on fraud trends and incidents to management, ensuring compliance with internal policies and regulatory standards. Collaborates with Card Services, Payment Systems, Training & Development, Compliance, and IS&T to improve fraud prevention strategies.
15% Coordinates with internal departments to collect data on fraud events across various channels (e.g., checks, debit/credit cards, remote deposit capture). Assists Fraud Investigators with maintaining accurate records of incidents, investigations, and outcomes. Analyzes data to identify trans and recommend strategies to mitigate future fraud. Proposes enhancements to fraud prevention systems and procedures.
10% Participates in trainings for members and team members, including assisting with updating Fraud Hub prevention education programs for members and employees. Stays informed on emerging fraud trends, techniques, and prevention methods. Provides training to staff to promote awareness and strengthen the credit union's fraud mitigation efforts.
- Performs other duties as assigned.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
