What are the responsibilities and job description for the Teller Services Representative position at AMOCO Federal Credit Union?
The Teller Services Representative assists AMOCO in achieving its mission of “serving the financial needs of our members” by accurately processing financial transactions and being an effective source of information for members: in lobby, drive-thru, phone, or digital channels. Provides friendly, professional, confidential and effective assistance to members and employees, assuring a positive experience, and minimizing wait time; suggests products and service based on member needs to enhance the individual's financial life.
Our Culture
AMOCO Federal Credit Union is 85 years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions and Duties
40% Demonstrates efficiency with financial transactions for consumer/ business accounts and loans; accurately processes cash and negotiable items as presented or requested; confirms intended transactions with members, non-members, or guest members to ensure needs are met while maintaining high-quality standards
20% Balances cash drawer throughout the day and at the end of the shift to ensure transaction accuracy and maintain compliance; notifies supervisor of any outages as soon as they are realized to commence proper audit and research
15% Maintains a working knowledge of products and services to then provide appropriate recommendations to members as the opportunity arises; adheres to prescribed individual baselines and assisting with branch baselines.
10% Provides dual control support for all in-branch cash machines to include the daily maintenance, cash replenishment (if applicable), required balancing, and support for the following: cash recyclers, coin machines, coin dispensers, cash counters, and ATMs.
10% Provides support for teller transactions, including check hold review, account overrides, complex transaction handling, and support for escalated account requests.
5% Researches, troubleshoots, and resolves member inquiries; handles other duties as assigned.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.