Desktop Support Technician

IT PC Refresh Support Technician

Location: Blacksburg, Virginia 24060

Shift: 1st Shift

Employment Type: Contract, with possible extension

Pay Rate: $19.87–$21.86 per hour

Job Summary

We are seeking an IT PC Refresh Support Technician to provide technical support as part of a PC hardware refresh and deployment project. The technician will be responsible for building, configuring, replacing, and deploying computer hardware and accessories to end users while ensuring the smooth operation of IT systems.

This role requires strong troubleshooting, customer service, documentation, and problem-solving skills. The technician will provide Level 2 support for hardware, software, network, printing, and application-related issues and escalate complex problems to the appropriate technical teams.

Occasional after-hours support may be required for emergencies, critical troubleshooting, system maintenance, or other business needs.

Key Responsibilities

Build, configure, install, and deploy refreshed PC hardware and accessories.

Perform PC replacements and hardware refresh activities for end users.

Install, configure, and support endpoint software and applications.

Troubleshoot end-user PC, network, printer, operating system, and application issues.

Diagnose, research, and resolve routine technical issues in a timely manner.

Provide Level 2 IT support to end users.

Assist users through remote-access and remote-support tools such as Bomgar and similar applications.

Provide guidance to end users regarding IT policies, procedures, and system usage.

Document incidents, service requests, troubleshooting steps, resolutions, dates, and individuals involved in the ITSM/ticketing system.

Escalate unresolved or complex issues to the appropriate technical team after completing initial troubleshooting.

Maintain accurate records of hardware deployments, replacements, and technical activities.

Deliver professional and responsive customer service to end users.

Support day-to-day IT operations and assist with critical technical issues when required.

Perform other IT support duties as assigned.

Required Qualifications

1–2 years of experience in a technical customer support or IT support role.

Experience installing, configuring, and supporting computer systems and applications.

Hands-on experience with PC hardware deployment, installation, and troubleshooting.

Strong systematic and disciplined problem-solving skills.

Effective time-management and prioritization skills.

Experience using service desk, ITSM, ticketing, or remote-support systems.

Experience with remote access tools such as Bomgar or similar platforms.

Working knowledge of Windows 10/11 and macOS.

Strong written, verbal, and interpersonal communication skills.

Ability to provide professional customer service and communicate technical information to non-technical users.

High school diploma or equivalent.

IT-related coursework, training, or certifications are a plus.

Preferred Certifications

CompTIA A

CompTIA Network

ITIL v4 Foundation

Windows 10/11 certifications or training

Dell professional certifications or equivalent hardware certifications

Required Technical Skills

PC hardware installation and replacement

Desktop/laptop troubleshooting

Windows 10/11

macOS

Software installation and configuration

Endpoint support

Network troubleshooting

Printer troubleshooting

Application support

Remote desktop/remote access tools

ITSM/ticketing systems

Hardware and software deployment

Technical documentation

Soft Skills

Strong customer-service orientation

Excellent communication skills

Analytical and troubleshooting abilities

Time management and organization

Ability to work independently and as part of a team

Attention to detail

Ability to prioritize multiple support requests

Professional and courteous approach to end users

Pay: Up to $21.86 per hour

Expected hours: 40.0 per week

Application Question(s):

• (3-5) years’ experience PC Tech?
• CompTIA A ?

Work Location: In person

Salary : $20 - $22