What are the responsibilities and job description for the Staff Software Engineer (Infra) position at Amigo?
About AmigoAmigo builds AI agents for healthcare. For managed service customers, we are responsible for maintaining and uplifting agent performance, ensuring clinical safety and continuous improvement of patient outcomes.Our agents operate autonomously within bounded clinical domains. Clear inclusions, exclusions, and handoff protocols. The scope of autonomous operation expands over time as we validate performance across patient populations.Infrastructure owns the foundation: multi-region Kubernetes deployments, Databricks platform, voice/telephony systems, and the compliance posture required for healthcare (HIPAA, SOC 2). The work includes reliability engineering, security, and ensuring the platform scales without compromising safety.Series A from leading investors. Clinical validation and evidence generation in partnership with leading academic medical institutions.About this roleAs a Staff Software Engineer (Infra) at Amigo, you'll own the technical direction of the infrastructure that powers our platform at global scale. You'll architect multi-region systems handling millions of conversations while maintaining the compliance posture required for healthcare.You'll drive architecture decisions for Kubernetes deployments, Databricks platform, voice/telephony systems, and security infrastructure. You'll mentor engineers, shape technical culture, and ensure we maintain elite engineering standards as the team grows. Reliability and security are non-negotiable—the platform must scale without compromising safety.What you'll doOwn technical architecture for infrastructure across cloud platforms, Kubernetes, Databricks, and supporting systemsDrive engineering standards for reliability, security, observability, and incident responseArchitect multi-region deployment strategies with zero-downtime updates for critical systemsDesign the compliance & security infrastructure for healthcare (HIPAA, SOC 2) and support future regulatory requirementsOwn disaster recovery architecture and backup systems meeting healthcare compliance requirementsMake build vs. buy decisions for infrastructure tooling and evaluate technical tradeoffsDesign auto-scaling systems that handle traffic spikes while maintaining cost efficiencyOwn infrastructure as code of our infrastructure, ensuring clearly documented and identical deployments across regionsMentor engineers and establish patterns that raise the bar for the infrastructure teamCollaborate with backend, platform, and security teams to ensure system-wide coherenceDefine reliability targets (SLOs/SLIs) and drive operational excellence across the platformWhat we're looking for7 years of production infrastructure experience, with significant time at elite engineering organizationsExpert-level experience with Kubernetes and container orchestration at scaleProven track record designing infrastructure that scales across multiple regionsDeep experience with cloud platforms (AWS, GCP, or Azure)Strong understanding of infrastructure-level networking and security configurationsHistory of establishing engineering standards and mentoring engineersExtremely high standards for reliability, security, and operational excellenceBoth execution-oriented and defensive-minded: you ship infrastructure while anticipating failure modesDeep knowledge of infrastructure as code tools (Terraform, Pulumi, or similar)Experience with compliance requirements and data residency controls in regulated industriesExcellent written and verbal communication across engineering and executive stakeholdersNice to haveExperience with healthcare infrastructure or HIPAA compliance at scaleBackground with voice/telephony systems or real-time communication infrastructureExperience with Databricks platform administration and optimizationTrack record building and scaling infrastructure teamsKnowledge of specific regulatory frameworks (HIPAA, SOC 2, GDPR)Experience with high-availability, mission-critical systemsBenefitsHealth & WellnessComprehensive health, dental, and vision insuranceMental health support and wellness coachingFlexible wellness stipend for fitness, therapy, or personal growthDaily catered lunch and dinnerGrowth & DevelopmentAnnual learning budget for courses, books, or conferencesConference attendance budget for professional developmentDevelopment setup of your choiceAcademic collaboration opportunitiesCompensation Range: $220K - $260K
Salary : $220,000 - $260,000