What are the responsibilities and job description for the Software Engineer - Product position at Cyber Staff?
Location: New York (HQ – In-Person)Type: Full-TimeCompensation: $150,000–$250,000Equity: CompetitiveVisa: Not AvailableExperience: 2–8 years (4–8 preferred)About ClientClient is revolutionizing customer engagement for home service companies through AI-powered conversational agents. These agents handle high-value inbound calls, booking jobs, qualifying leads, and driving revenue with speed and consistency that surpasses human call centers. In less than two years, The Company has grown to 50 employees and is backed by a dynamic, in-office NYC culture. Operating in a $500B market where 85% of missed calls result in lost customers, The Company is building the leading platform for AI-driven customer engagement. The company serves major home service brands and plans to quadruple its headcount in 2025, offering engineers immediate visibility and impact.Role SummaryClient seeks a Product-minded Software Engineer who excels at the intersection of engineering, product thinking, and rapid iteration. This is a fully in-person role based in NYC. You will own features end-to-end, from backend services to AI-powered user experiences, and collaborate closely with Product, Customer Success, and GTM teams. Your work will directly influence the core product used by thousands of customers daily. This role is ideal for someone who values impact over simply shipping code.ResponsibilitiesOwn feature development end-to-end, including backend services, frontend experiences, and AI-driven workflowsConvert customer feedback into rapid iterations and feature improvementsCollaborate closely with Product, Customer Success, and GTM teamsMaintain high code quality with strong testing, monitoring, and reliability practicesNavigate changing requirements with autonomy and strong prioritizationBuild scalable systems powering AI-driven customer engagementRequirements2–8 years full-stack engineering experience (4–8 preferred)Familiarity with AI, LLMs, or AI-assisted systems (or eagerness to learn quickly)Strong product mindset with a focus on impact and customer experienceExperience owning features end-to-end across backend and frontendComfortable working cross-functionally with non-engineering teamsHigh code quality standards and a strong reliability mindsetThrives in fast-paced, high-energy startup environmentsMust work in-person in NYC, full-timeBonus: startup, hacker, or founder backgroundBenefits & PerksOpportunity to work on AI-powered conversational agents in a massive, under-served marketDirect visibility and immediate product impactHigh-energy, collaborative, in-office NYC cultureJoin a fast-growing team scaling 4× in 2025Chance to influence product direction and customer-facing experiences
Salary : $150,000 - $250,000